Sales Operations Analyst
About The Position
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a talented and meticulous analyst to join our Reporting Analytics team and perform critical analysis in support of key strategic initiatives. The Sales Operations Analyst will work cross functionally with Sales, Deal Desk, Billing and IT to help manage and optimize internal business systems in support of sales and revenue generation.
Requirements
- In-depth knowledge of data modelling techniques, including Advanced Excel skills
- Working knowledge of Business Systems like Google Looker, Excel, Access, and other relevant software packages like Salesforce, Logisense, Coupa
- Excellent verbal and written communication skills
- Attention to detail, with excellent research and analytical skills
- Effective organizational and time management abilities
- Ability to self-manage deliverables and proactively take ownership of responsibilities
- Ability to turn complex concepts into simple language
- Significant understanding of SaaS business models
- Demonstrated participation in process improvement initiatives
- Bachelor’s degree required and 5-8+ years of analyst/reporting experience
Responsibilities
- Build and update advanced Excel data models to report sales booking metrics, customer invoicing, and channel commissions and promotions.
- Build and run commissions processes and dashboards in Google Looker.
- Draft, document, track and process custom special incentives issued to external partners.
- Process cases submitted by external processes for commissions inquiries. Build rapport with external analysts with live trainings and phone calls.
- Support PRM manager as backup on administrative tasks.
- Perform analysis and provide reporting to Sales, Billing and Executives by gathering, extracting and manipulating raw data from multiple databases and transform it into useful information to drive decisions and maximize profits.
- Work cross functionally to improve processes, automate and streamline workflows, standardize reporting, facilitate collaboration, gather and translate requirements, and manage project milestones and objectives.
- Systems optimization and data management of Salesforce, Logisense & Five9 VCC production records.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off
- Company paid holidays
- paid volunteer hours
- 12 weeks paid parental leave.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
