Sales Operations Analyst

Otter•Toronto, ON

7d•CA$81,000 - CA$95,000•Onsite

About The Position

As a Sales Operations Analyst, you will play a critical role in supporting the effectiveness and growth of our commercial organization. You will partner closely with Sales, Marketing, Revenue Operations, and Leadership teams to improve processes, generate insights, and enable data-driven decision making across the business.

Requirements

3–5+ years of experience in Sales Operations, Business Operations, Revenue Operations, Strategy, Consulting, or a related field.
1–3 years of experience supporting commercial, sales, or go-to-market organizations.
Strong business acumen with the ability to connect data insights to business outcomes.
Advanced Salesforce experience, including reporting, dashboards, and CRM process management.
Strong analytical skills with proficiency in Google Suite.
Experience working cross-functionally with Sales, Marketing, and Operations teams.
Excellent communication and stakeholder management skills.
Highly analytical and naturally curious.
Comfortable working with data while also influencing stakeholders across the organization.
Organized and detail-oriented, with the ability to manage multiple priorities simultaneously.
Proactive and self-directed; you identify problems and take ownership of solutions.
Excited to work in a fast-paced environment where processes are continuously evolving.
Motivated by helping teams perform at their highest level and driving measurable business impact.

Nice To Haves

Experience in SaaS, technology, or high-growth startup environments.
Background in management consulting or technology consulting (Accenture, Deloitte, EY, PwC, etc.).
SQL proficiency is a must.
Python experience.
Salesforce certifications (Bonus points).
Experience supporting sales enablement, go-to-market strategy, or revenue operations initiatives.

Responsibilities

Manage inbound lead routing and qualification processes to ensure timely assignment and follow-up by Account Executives.
Analyze lead quality and conversion trends to identify opportunities for pipeline optimization.
Partner with Sales Development Representatives (SDRs) and Account Executives to improve territory planning and lead prioritization.
Conduct market research to identify high-potential customer segments, industries, and strategic growth opportunities.
Analyze competitive trends, customer behavior, and market dynamics to support go-to-market initiatives.
Build business cases and recommendations that help drive commercial strategy and resource allocation.
Develop sales assets, reporting, and operational tools that improve sales productivity and customer engagement.
Support proposal development, RFP/RFI responses, and strategic customer opportunities.
Assist with the rollout of new sales processes, programs, and initiatives that improve team performance.
Maintain CRM data integrity and drive adherence to sales processes and best practices.
Identify opportunities to improve Salesforce workflows, reporting, and automation.
Partner with Revenue Operations to establish scalable processes and reporting structures.
Build and maintain dashboards, reports, and analyses that track key sales and business performance metrics.
Use data to identify trends, diagnose performance gaps, and provide actionable recommendations.
Communicate findings clearly to stakeholders across sales, operations, and leadership teams.