Sales Operations Analyst

OPOC.us•Worthington, OH

12d•Onsite

About The Position

The Sales Operations Analyst is a key role within the Sales Operations team, responsible for operating and scaling the company's Salesforce platform, supporting a growing outbound sales organization, and managing recurring reporting and data operations. This position offers broad exposure to analytics, CRM administration, and go-to-market systems, providing a unique opportunity for early-career professionals. The analyst will be involved in performance analytics, CRM operations, lead enrichment, data quality, compliance, and platform buildout in a fast-paced environment that requires adaptability and initiative.

Requirements

At least One year of experience in an analytical, operations, or CRM-adjacent role, including sales operations, marketing operations, business analysis, reporting, or data coordination.
Advanced Excel proficiency, including pivot tables, lookup functions, nested logic, and multi-tab workbook construction.
Working knowledge of Salesforce, including report building and an understanding of objects and record relationships.
Demonstrated ability to reconcile data across systems where records do not match cleanly.
Practical proficiency with generative AI tools and a working understanding of how to apply them to analytical, documentation, and process tasks.
Sound judgment in evaluating AI-generated output, including the ability to validate results against source data and recognize when output should not be relied upon.
Clear written communication, including the ability to explain analytical findings to non-technical audiences.

Nice To Haves

Salesforce Certified Platform Administrator, or actively pursuing certification.
Experience with deduplication or enrichment tooling such as ZoomInfo, RingLead, LeanData, Openprise, or Cloudingo.
Familiarity with dialer, CTI, or call activity data.
Exposure to Tableau or Power BI; deep proficiency is not expected at this level.
Experience applying AI tools to reporting, data validation, or documentation workflows in a business setting.
Demonstrated self-direction — evidence of independently learning new tools, building solutions that were not assigned, or identifying data issues before they were raised by others.

Responsibilities

Build and maintain weekly performance reporting for the sales organization, covering call activity, meetings booked and held, conversion rates, and goal attainment.
Produce team-level and representative-level KPI reporting on weekly and monthly cadences.
Reconcile data across multiple system exports, resolving duplicates, name variants, and data gaps prior to reporting.
Build and maintain Salesforce reports, dashboards, and custom report types, expanding self-service reporting for the sales organization.
Investigate and explain variance in reported metrics.
Document methodology and assumptions for all recurring reporting.
Execute data loads and mass updates using Data Loader, following sandbox-first practice.
Maintain record hygiene and manage duplicate records within the platform.
Test and validate new functionality prior to release.
Execute and monitor deduplication, enrichment, and suppression workflows in ZoomInfo Operations (RingLead).
Support lead ingestion from multiple data sources and association partners.
Monitor lead scoring model output and escalate anomalies.
Support Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) compliance operations.
Resolve tier-2 issues routed through the case queue, including troubleshooting, data corrections, and access requests.
Coordinate with designated sales super users, who handle basic navigation and how-to questions, and escalate platform defects to the IT team.
Maintain standard operating procedures and quick-reference materials.