Sales Operations Analyst

Essent Guaranty•Radnor, PA

12d•Onsite

About The Position

Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company (collectively with its subsidiaries, "Essent") which serves the housing finance industry by offering private mortgage insurance, reinsurance, risk management products and title insurance and settlement services to mortgage lenders, borrowers, and investors to support homeownership. We are focused on managing risk and dedicated to serving as a strong and fair counterparty. As a company, we bring strong private capital and a commitment to risk management to the mortgage insurance industry. This is an individual contributor position which works under regular supervision supporting the Business Development team and primarily works with sales team, sales management, and sales operations.

Requirements

Bachelor’s degree and two (2) to three (3) years of directly related experience or the equivalent combination of education and experience
Analytical and research experience required
Advanced computer skills with all Microsoft Programs specifically Microsoft Excel
Experience with Dashboard systems, e.g., PowerBI
Excellent verbal and written communication skills
Ability to work productively as part of a team and as an individual contributor
Sound analytical & decision making skills

Nice To Haves

Experience working within a sales environment preferred
Project team management experience preferred
Experience with system testing and implementation preferred

Responsibilities

Supports sales management special projects in support of the sales team and goals.
Collects data, analyzes, and reports information regularly and on an ad-hoc basis on competitive comparisons, special programs, customer provided volume data and others as assigned.
Produce actionable reporting and analysis to drive performance as requested and directed.
Create, maintain and improve current dashboards & reporting to meet evolving business requirements.
Manage the queue for sales team’s inquiries.
Resolve all sales inquiries in the sales team’s queue.
Conduct analysis of inquiries and report to managements quarterly to suggest training needs or enhancements to systems and processes.
Support a Sales Region in partnership with a Sr Sales Operations team member.
Coordinate, manage and develop materials for Business Development team meetings.
Responsible for timely reporting & analysis to management of Business Development meetings.
Provide administrative support for department.
Act as an additional resource on on-going project teams, as assigned.
Collaborate with project teams and key stakeholders to ensure customer needs, customer experience, and the sales team needs are evaluated.
Provide support for analysis and obtaining sales team feedback.
Responsible for testing systems and reports as assigned.
Perform other duties as assigned by management.