Sales Operations Administrator

Laars Heating Systems Company•Middleville, MI

14h•Onsite

About The Position

The Sales Operations Administrator is responsible for supporting the daily operations of the Sales Operations team by managing administrative processes, customer data, reporting, and credit activities while maintaining a strong focus on the internal/external customer experience. This role helps to ensure efficient back-office support for the sales team while contributing to a positive customer experience and business growth.

Requirements

3–5 years of business, sales support, or customer service experience
Advanced Excel skills required (certifications preferred)
Proficiency in Microsoft Office (Outlook, Word, PowerPoint)
Strong attention to detail and accuracy
Effective communication skills across all organizational levels
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
Self-motivated with the ability to work independently and collaboratively
Customer-focused with a positive, professional attitude
Willingness to support team needs beyond defined responsibilities

Nice To Haves

Bachelor’s degree in business or related field preferred
Basic Oracle knowledge preferred

Responsibilities

Set up and maintain customer and ISC location data
Validate and manage “Ship To” address information
Partner with internal teams on system updates as needed
Prepare and distribute monthly commission statements and supporting documentation
Generate and distribute Manufacturers Representative sales reports
Support customer transfer requests
Review and process customer credit requests (promotional, damage, goodwill, co-op)
Maintain credit and claims databases
Create and issue credits in Oracle
Audit monthly claim backs and prepare for approval
Maintain opportunity/loss reporting
Provide competitive warranty and pricing support