Operations Administrator

Oculus Inc•Lakewood, CO

12h•$23 - $25•Onsite

About The Position

The Operations Administrator is responsible for providing exceptional support to our customers, including optometrists, retailers, and end-users. The Operations Administrator will be the first point of contact for inquiries, orders, and any issues related to our products, and plays a vital part in maintaining the company’s quality and customer service standards.

Requirements

High school diploma or equivalent
Minimum of 2 years of relevant customer service experience
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong written and verbal communication skills.
Excellent problem-solving and multitasking skills
High attention to detail and strong organizational skills
Strong phone etiquette and active listening skills
Ability to adapt to various customer needs and maintain a positive attitude.
Ability to work effectively both independently and as part of a team

Nice To Haves

Experience with QuickBooks is preferred.
Experience in healthcare or optical industry is helpful
Experience with Zoho or other CRM system is helpful
Experience with FedEx Ship Manager and Dazzle is helpful

Responsibilities

Respond promptly to customer requests via phone, email and in person, demonstrating a sense of urgency to ensure exceptional service.
Actively listen with patience, empathy, and focus, while resolving issues in a friendly and caring manner.
Route incoming calls in a professional and friendly manner, such as to our internal contact lens design consultants.
Perform high-volume data entry with a high degree of accuracy and review the work of others to ensure quality standards are met.
Utilize QuickBooks to input new customer account information, access/interpret customer records, and create and modify sales orders and invoices.
Process orders, track shipments, and ensure accurate and prompt delivery of products.
Monitor inventory levels, place orders, and assemble contact lens solution-based packs and lens fitting sets.
Learn and maintain comprehensive knowledge of product offerings, pricing, and warranty policies to guide and assist customers effectively.
Support shipping department operations as needed, such as scanning, batching, invoicing, packaging, and shipping orders within the U.S. or international via FEDEX, USPS and Local Crystal Courier.
Provide backup support for accounting and billing functions, including responding to account balance inquiries, processing payments through POS and online payment systems (Bill & Pay), issuing and applying credits, and preparing invoices and account statements.
Stay informed on specialty contact lens products, clinical and manufacturing terminology, and industry developments.
Proactively identify opportunities to improve processes, resolve operational challenges, and implement solutions that enhance efficiency, accuracy, and overall workflow effectiveness.
Learn and maintain a thorough understanding of company quality systems, including following work instructions and documenting returns and complaints within the CRM system.
Collaborate with other departments and promote teamwork within the team and company to deliver quality service, productivity, and business results.
Always understand and apply the company fundamentals, contributing to a positive, respectful, and high-performing teamwork environment.
Assist with special assignments or projects as needed.