Operations Administrator

Renewal by Andersen of Central Virginia•Roanoke, VA

4d•Hybrid

About The Position

Renewal by Andersen of Roanoke is seeking an Operations Administrator to support our growing Operations Division. This role is for a detail-oriented, process-driven individual who thrives on organizing people and information to keep operations running smoothly. The Operations Administrator supports the Operations Manager and broader leadership team by ensuring operational systems, processes, and documentation are organized, efficient, and compliant. This role involves working across departments to audit workflows, support data tracking, and ensure smooth communication between Operations, Sales, and Accounting. The position does not involve managing people but focuses on managing processes, systems, and priorities with precision.

Requirements

Proven administrative experience in an operations or multi-department setting.
Strong organizational skills with high attention to detail.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Clear written and verbal communication skills.
Ability to work independently, prioritize, and maintain confidentiality.

Nice To Haves

Experience with CRM/reporting tools (RForce, Qlik, or similar).
Administrative background in construction, service, or installation-based businesses.
Familiarity with Renewal by Andersen's systems and workflows.

Responsibilities

Provide daily administrative support to the Operations Leadership, including task tracking and follow-ups.
Maintain organized digital and physical records for all Operations departments.
Keep an accurate directory of regional team contacts for easy access by leadership.
Audit administrative workflows across departments (Installation, Service, Project Management, etc.) for compliance.
Flag inconsistencies, missing documentation, or inefficiencies and report to leadership.
Support the creation and maintenance of standardized forms, checklists, and templates.
Learn and use systems like RForce, Qlik, and other CRMs or reporting platforms.
Pull regular reports to validate that operations metrics are being tracked accurately.
Summarize key insights and provide data to support coaching and decision-making.
Act as a bridge between Operations, Sales, and Accounting, ensuring everyone is aligned.
Support leaders with interdepartmental administrative tasks and follow-ups.
Track outstanding action items and ensure they're completed on time.
Assist the Operations Manager, Production Manager, Director of Installation & PM, Service Supervisor, and other leaders with administrative tasks.
Keep leadership informed about critical deadlines, updates, or required actions.