Sales Operations Administrator

LOFTY INC.•Phoenix, AZ

17d•Hybrid

About The Position

Lofty is seeking a detail-oriented and execution-focused Sales Operations Administrator to serve as a core member of our Revenue Operations team. This role is the operational backbone of the sales organization — responsible for CRM integrity, reporting accuracy, and day-to-day operational execution. You’ll ensure clean data, support pipeline visibility, and act as a key connector between Sales, Finance, and leadership. You’ll also partner closely with the Director of Revenue Operations on strategic initiatives, process improvements, and system enhancements that drive efficiency and scalability across the business.

Requirements

3+ years of experience in Sales Operations, Revenue Operations, or a related role.
Strong proficiency in HubSpot CRM (pipeline management, reporting, data hygiene).
Advanced skills in Excel or Google Sheets.
Strong analytical and problem-solving skills with a high standard for data accuracy.
Highly organized with the ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.

Nice To Haves

Experience in a SaaS or high-growth technology environment, a plus.
Familiarity with AI tools or automation in a sales operations context, a plus.
Experience with tools such as SharePoint, JIRA, or similar platforms, a plus.
Exposure to sales compensation or commission tracking processes, a plus.

Responsibilities

Own data integrity and hygiene across all HubSpot sales pipelines.
Audit, clean, and maintain accurate deal, contact, and company records on a recurring basis.
Enforce pipeline stage standards and flag compliance issues.
Troubleshoot CRM issues and serve as Tier 1 support for the sales team.
Develop and maintain CRM documentation, standards, and best practices.
Build and maintain dashboards tracking KPIs, pipeline health, and sales performance.
Deliver weekly pipeline summaries and POD-level performance snapshots.
Support monthly commission data validation in partnership with Finance.
Identify and flag data anomalies, attribution gaps, and inconsistencies.
Serve as the go-to resource for sales systems and operational process questions.
Support onboarding logistics, system access provisioning, and training coordination.
Distribute process updates, policy changes, and enablement materials across teams.
Own the RevOps SOP library — documentation, version control, and distribution.
Maintain internal knowledge bases, shared drives, and resource repositories.
Coordinate contract intake workflows (MSAs, agreements) in partnership with Finance.
Support rollout of new tools, workflows, and AI-enabled process improvements.
Identify inefficiencies and recommend solutions to improve scalability and accuracy.
Partner with the Director of Revenue Operations on strategic initiatives and ad hoc projects.
Own end-to-end execution of assigned projects, including planning, tracking, and delivery.
Collaborate cross-functionally with Finance, HR, Marketing, and Product teams.

Benefits

AI-First Innovation: Access to leading AI tools, hands-on learning opportunities, and real-world exposure to how AI is transforming business.
Health Insurance: FREE medical coverage for employees for one of our plan options! Ability to add dependents or choose an alternative plan and still receive a credit to keep costs down.
Paid Time Off: Three weeks of paid time off, in addition to 10 holidays.
Paternity Leave: Up to 6 weeks of paid paternity time to bond with a new child (once eligible for FMLA).
Employee Assistance Program: Free access to SupportLinc, a global platform that provides on-demand care.
Team Building: Monthly schedule of team activities, quarterly town halls, open Q&A sessions, and other special events.
Growth Opportunities: Leadership training, development journeys for core teams, and coaching/mentoring opportunities.
Tools To Do The Job: Provision of necessary tools, equipment, and systems prior to start date.
401(k) company match
100% company-paid life/AD&D insurance/short-term disability.