Sales Operations Accounts Coordinator

GNI Management Group Inc. • London, ON

29d • CA$52,000

About The Position

This position works with both internal divisions and external accounts to provide insulation services to customers under GNI Management Group. As a back-office function, working with stakeholders to meet account objectives and timelines for delivery and/or submission of required documentation and reporting. This position is also responsible for synching functionality between Salesforce CPQ and SAP creating work breakdown structure.

Requirements

• Strong oral and written communication skills.
• Understanding of professionalism and email etiquette.
• Strong organization skills.
• Ability to multitask and prioritize.
• Time management skills.
• Ability to work individually and with teams.
• Strong attention to detail.
• Previous customer service experience.
• Previous administrative and office experience.
• Understanding of insulation and weatherization services.
• Good decision-making and problem-solving skills.
• Experience with CRM or ERP software (i.e., SAP, Salesforce, and Microsoft Office Suite).

Responsibilities

• Serve as the point of contact within GNI for account-generated leads and processes, including payment processing, service calls, PO uploads, and day-to-day coordination of duties.
• Collaborate with internal teams to advance projects in a timely manner, ensuring all required sign-offs are obtained and submitted to the account.
• Liaise with accounts and internal teams to address complaints and warranty visits, securing all necessary site documentation, generating additional quotes as needed, and bringing files to resolution.
• Perform other duties as required.
• Audit company-wide compliance of CPQ quote format for SAP and work order creation/synching.
• Maintain Standard Operating Procedures (SOPs) for synching by working directly with Sales Consultants and Branch level leaders.
• Report on synching processes and propose strategies for continuous improvement.
• Support Sales Operations Coordinator functions as needed based on volume.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed