Sales Operations Account Manager

Signature Products Group•Salt Lake City, UT

6d•Onsite

About The Position

Signature Products Group® (SPG) is an industry leader in the design, development, manufacture, and distribution of licensed products for some of the most recognized brands in the world. We partner with brands to expand their product categories and ensure consistent, high-quality representation across every channel — from concept through retail. SPG values creativity, teamwork, and a passion for product storytelling. We thrive in a collaborative environment where innovation and accountability drive results. The Sales Operations Account Manager will serve as a strategic partner for both internal sales and operation teams, and external customers. This role will play a critical role ensuring seamless communication, proactive issue resolution, and exceptional customer experiences. The Sales Operations Account Manager will work cross-functionally with Sales, Demand Planning, Supply Planning, Logistics, EDI team, Business Intelligence, and Accounting, to provide comprehensive support, monitor program execution, resolve issues, and maintain optimal account performance.

Requirements

Proven experience in customer service, sales support, or account management, ideally in an operational role
Strong understanding of CRM & ERP systems and account management processes
Excellent communication skills, both written and verbal
Ability to work collaboratively across departments
Detail-oriented with strong organizational skills
Proficient in Microsoft Office (Excel, Word, Outlook)
Familiarity with supply chain processes, EDI systems, and inventory management
Problem-solving mindset with a customer-first attitude

Responsibilities

Serve as the operational point of contact for assigned customer accounts, ensuring their needs are met and any issues are resolved promptly. Provide proactive oversight and direction to ensure long-term account success, addressing challenges swiftly while identifying opportunities for growth and operational improvement
Monitor customer sales programs and product assortments, ensuring that all aspects of the program are on track and in alignment with customer strategy. Oversee the execution, shipping, and reporting of new customer program launches. Proactively mitigating any risks for an on time successful customer program launch.
Ensure customers maintain accurate product assortments that drive in-store performance and sales growth. Partner with Sales and Business Intelligence team to track sales performance and help identify product assortment optimization, in-stock rates, and sell through.
Collaborate with Sales and IT to ensure CRM accuracy and functionality, maintaining records including meetings, deals, program status, and key account metrics. Leverage CRM data to generate actionable insights, improve forecasting accuracy, and strengthen strategic account planning.
Oversee the overall health of the account by tracking in-stock rates, replenishment, and ensuring product availability. Collaborate with the customer, Demand Planning, Supply Planning, and Business Intelligence to resolve any issues.
Ensure that fill rates, forecasts, and special items (such as POP materials and in-store fixtures) are ordered accurately and delivered on time. Collaborate closely with the EDI team to resolve order processing issues quickly and efficiently.
Work closely with Demand Planning, Supply Planning, Business Intelligence, the EDI team, and Accounting to resolve any issues related to customer orders, shipments, invoicing, or system-related concerns.
Establish communication with customers, providing insights, updates, and recommendations that strengthen relationships and customer satisfaction.
Act as a partner to the Sales Managers by providing regular updates, insights, and addressing any operational concerns that may impact sales. Assist the Sales Managers in any efforts to optimize and grow the customer account’s success.
Help identify gaps and inefficiencies in workflows across Sales, Operations, and Customer Management functions. Assist in the design, implementation, and standardization of new processes and Standard Operating Procedures (SOPs) that improve efficiency, enhance service quality, and drive consistency across the organization.