Sales & Marketing Specialist

Wabtec•Maxton, NC

11d•Onsite

About The Position

The Friction Product Line designs and manufactures high-friction and low-friction composition, sintered brake shoes, specialty shoes, and disc brake linings for freight, locomotive and transit vehicles. As a Sales & Marketing Specialist, reporting to the Sales Director of Product Line, you will be responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs as well as working with team members within the Sales & Marketing Department. Receive, investigate, and respond to all customer inquiries regarding shipments, products, and complaints. Input phone/fax/mail/EDI orders and relative data into the computer by performing the following duties. Other duties may be assigned to meet business needs.

Requirements

High School diploma.
Two- or four-year degree preferred.
One (1) to three (3) years of Administrative Support experience (preferably in a manufacturing environment).
Excellent customer service & communication skills.
Comfortable communicating with all levels of management.
Ability to speak and communicate with a high degree of professionalism.
Ability to read and interpret documents.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or schedule form.
Ability to resolve problems, organize and manage multiple priorities.
Ability to function independently in a multi-task environment and as a team player.
Strong background in PC utilization (2 – 3 years of experience) with specific word processing and spreadsheet experience.

Responsibilities

Receive, investigate, and respond to all customer inquiries regarding shipments, products, and complaints.
Input phone/fax/mail/EDI orders and relative data into the computer.
Talk with customers by phone concerning orders, returns, shipments and products, including unit prices, shipping date, anticipated delays, and any additional information needed by customer.
Generate price quote to Freight and Transit customers.
Develop and provide FCA to Sales Manager / Team leader.
Work closely with inside sales leader to develop monthly sales forecast.
Prepare FCA for Freight and Transit customers to present to decision makers.
Prepare transit bid documents for internal approval and submit to transit customers.
Work closely with Accounting to issue manual and credit invoices.
Issue RMA to customer and track replacement parts from RFPC to customer site.
Coordinate with Manager of Friction & Rubber group Quotation and pricing (IC).
Coordinate with IC units as needed for shipping and receiving.
Receive and process orders via phone, fax, email, mail and EDI.
May be asked to create all documents necessary for shipment of orders.
Call customers when necessary to advise shipments delay and/or information necessary to process orders.
Maintain promise dates and when necessary, advise suppliers/customers of changes or discrepancies.
Follow up on Sales and POs to ensure delivery by specified dates.
Confers with production, shipping, suppliers, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
Receive customer returns and make arrangements for inventory adjustments.
Supply customers with brochures, MSDS sheets, price quotes, product questions or direct them to the person that is able to assist them.
Creates and maintains various reports relating to sales, sales orders, backLOG, backORDERS, shipments, On-time Delivery and other reports as needed.
Initiate file maintenance for corrections/additions to customer database files.
Monitor and order office supplies; scan and file documents.
Maintain mailroom and front office conference rooms.
Assist Finance, Sales, Supply Chain and other departments with tasks as requested.