Sales & Marketing Operations Specialist

Dexter Magnetic Technologies•Elk Grove Village, IL

2d•$85,000 - $95,000

About The Position

The Sales & Marketing Operations Specialist analyzes sales, marketing, customer, and transactional data across Permag’s businesses and market segments. The role works with market managers and sales teams to identify patterns, assess campaign and sales activity, find opportunities to improve performance, and produce standard reports. It supports channel data management, automation, customer experience, business-process effectiveness, analysis and recommendations, documentation, standard work, and training on approved processes. The specialist serves as a functional arm of the sales team, supporting execution throughout the sales cycle, from initial presentation and product promotion through closing and winning opportunities. The role also serves as a subject matter expert for commercial systems, collaborating with sales, marketing, engineering, and external vendors or consultants.

Requirements

Bachelor’s degree in Marketing Analytics, Statistics, Information Systems, or a similar quantitative field.
Two years of experience with Salesforce.com as an administrator or developer.
Experience with A/B testing and its application in business processes.
Knowledge of business-process functions and optimization.
Ability to create and interpret Business Requirement Documents.
Strong computing skills, including CRM, ERP, PowerPoint, Excel, and web analytics for analyzing market trends and customer engagement.
Business acumen, including understanding how policies, practices, technology, trends, and information affect the business.
Comfort with Warehouse Management Systems and computer-based work.
Understanding of dashboard reporting tools, including Power BI.
Intellectual curiosity and comfort giving and receiving feedback; organized and disciplined approach to issue resolution.
Ability to recognize process gaps, develop solutions, and communicate effectively.
Ability to work in a results-oriented, challenging environment.
Effective coaching and communication skills.
Strong follow-up skills and commitment to a high-level service environment.
Ability to initiate and complete multiple concurrent projects.
Excellent technical report-writing and presentation skills, including the ability to present technical information appropriately to all organizational levels.

Nice To Haves

Master’s degree in Business Administration with a concentration in marketing.

Responsibilities

Analyze customer and transactional data in HubSpot, Salesforce, and Epicor to assess the impact of marketing campaigns and sales activities on customer behavior across businesses and market segments.
Translate business requirements into technical requirements and own the development life cycle.
Work with vendors and consultants.
Create predictive models to estimate marketing campaign results.
Develop analytical methodologies to provide deeper customer insights.
Create and maintain standard marketing and sales reports.
Manage funnel metrics and sales territory reports.
Serve as the subject matter expert for technical systems and ensure systems are properly configured.
Collaborate and communicate with sales, marketing, and engineering to drive results.
Conduct special projects and other assigned tasks.
Train and upskill the commercial team on core CRM and lead-generation systems and tools.
Support data management, automation, customer experience, and business-process effectiveness; conduct analysis, make recommendations, develop documentation and standard work, and train teams on approved processes.
Support sales execution throughout the sales cycle, from initial presentation and product promotion through closing opportunities.