Sales & Marketing Operations Specialist

Dexter Career•Elk Grove Village, IL

About The Position

Permag is a provider of engineered magnetic solutions through Dexter Magnetic Technologies, Electron Energy Corporation (EEC), and Magnetic Component Engineering (MCE). The Sales & Marketing Operations Specialist analyzes sales, marketing, and customer behavioral data to identify patterns and help market managers and sales teams turn insights into strategy. The role monitors campaign performance, reviews metrics, identifies opportunities to improve results, and generates standard reports. It supports channel-wide data management, automation, and customer experience, and helps manage business-process effectiveness through analysis, recommendations, documentation, standard work, and training on approved processes. The specialist also supports the sales team throughout the sales cycle, from initial presentations and product promotion through closing and winning opportunities. The specialist uses CRM, ERP, and other platforms to analyze customer and transactional data across businesses and market segments; develops predictive models and analytical methods; maintains sales and marketing reports; and manages funnel and territory metrics. The role serves as a subject matter expert for commercial technical systems, collaborates with sales, marketing, engineering, and external vendors or consultants, and trains and upskills commercial staff on CRM and lead-generation tools. Other projects and duties may be assigned.

Requirements

Bachelor’s degree in Marketing Analytics, Statistics, Information Systems, or a similar quantitative field.
Two years of experience with Salesforce.com as an administrator or developer.
Experience with A/B testing and its application in business processes.
Knowledge of business-process functions and their optimization.
Ability to create and interpret Business Requirement Documents.
Strong computing skills, including CRM, ERP, PowerPoint, Excel, and web analytics for analyzing market trends and customer engagement.
High level of business acumen, including understanding how policies, practices, technology, trends, and information affect the business.
Comfort with Warehouse Management Systems and computer-based work.
Understanding of dashboard reporting tools, including Power BI.
Intellectual curiosity and comfort both receiving and providing feedback.
Organized and disciplined approach to issue resolution.
Ability to recognize process gaps, develop solutions, and communicate effectively.
Ability to work in a results-oriented, challenging environment.
Effective coaching and communication skills.
Strong follow-up skills and commitment to a high-service environment.
Ability to initiate and complete multiple concurrent projects.
Excellent technical report-writing and presentation skills, including the ability to present technical information appropriately to all organizational levels.

Nice To Haves

Master’s degree in Business Administration with a concentration in marketing.

Responsibilities

Analyze customer and transactional data across businesses and market segments using platforms such as HubSpot, Salesforce, and Epicor to assess the impact of marketing campaigns and sales activities on customer behavior.
Translate business requirements into technical requirements and own the development life cycle.
Work with vendors and consultants.
Create predictive models to estimate marketing campaign results.
Develop analytical methodologies that provide deeper customer insights.
Create and maintain standard marketing and sales reports.
Manage funnel metrics and sales territory reports.
Serve as the subject matter expert for technical systems and ensure systems are properly configured.
Collaborate and communicate with sales, marketing, and engineering to drive results.
Conduct special projects and other assigned tasks.
Train and upskill the commercial team on core CRM and lead-generation systems and tools.
Support the sales team throughout the sales cycle, from initial presentation and product promotion through closing and winning opportunities.
Manage business-process effectiveness, conduct analysis, make recommendations, develop documentation and standard work, and train staff on approved processes.