Sales Manager (Full Time)

Carters Inc. • West Branch, MI

4d

About The Position

Carter’s is seeking a full-time Sales Manager to welcome and assist families shopping for baby and children’s apparel and products. The Sales Manager serves as a brand and product expert, helping customers navigate product options and important moments in their parenting journey. This leader fosters a welcoming, positive, safe, and inclusive environment for customers and employees, and helps the team deliver consistent service and an omnichannel experience.

The role includes leading and executing an assigned business focus area, performing Leader on Duty supervisory responsibilities, responding to customer concerns, using customer feedback to identify opportunities, and coaching and recognizing store team members. The position requires scheduled availability that may include days, nights, weekends, and holidays, with at least two closing shifts per week. Physical duties include lifting up to 40 pounds, frequent bending, stooping, reaching, pushing, and pulling, standing or walking for extended periods, and climbing a ladder.

Requirements

• High school diploma or GED.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed and perform frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week.

Nice To Haves

• Positive and solutions-oriented mindset.
• A variety of skills and experiences.

Responsibilities

• Become an expert in Carter’s brands and products to help families navigate products from preemie through size 14.
• Welcome customers and assist them with product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience, and coach others to succeed.
• Plan and follow through on an assigned business focus area.
• Perform Leader on Duty supervisory responsibilities, drive results, and respond promptly and appropriately to customer concerns.
• Use customer feedback to identify opportunities and implement actions to drive results.
• Build customer loyalty through company-sponsored programs, including credit.
• Provide timely feedback to the store team and raise performance concerns to the Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support Asset Protection through customer service, safety awareness, and operational controls.
• Continue learning and educate the team about product styles, features, and benefits.

Benefits

• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Education Advance You Program offering tuition-free GED or bachelor’s degree opportunities, or English as a second language learning.
• Paid time off and holidays.
• Parental leave.
• Adoption assistance.
• Charitable matching gifts.
• Training and development programs and professional and personal development opportunities.
• Schedules designed to support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED