Sales Manager (Full Time)

Carter's•West Branch, MI

2d•Onsite

About The Position

As a full-time Sales Manager at Carter’s, you will represent the brand to families and help customers find apparel and essentials for children from preemie through size 14. You will foster a welcoming, inclusive environment, build product and brand expertise, and help customers understand product styles, features, and benefits. The role combines customer service and sales-floor leadership with coaching, operational oversight, and execution of assigned business priorities. You will serve as Leader on Duty, respond to customer concerns, support the store team, and help create a positive and safe experience for employees and customers. The position requires availability for scheduled days, nights, weekends, and holidays, including at least two closing shifts per week.

Requirements

High school diploma or GED.
Positive, solutions-oriented mindset.
Effective and professional verbal and written communication skills.
Ability to manage multiple tasks at once.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability for scheduled days, nights, weekends, and holidays, including a minimum of two closing shifts per week.

Responsibilities

Become an expert on Carter’s brands and products to help families navigate children’s sizes from preemie through size 14.
Greet customers warmly and assist them with product styles, features, and benefits.
Maintain a genuine customer focus on the sales floor.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and the omni-channel experience, and coach others to succeed.
Lead and execute an assigned business focus area through planning and detailed follow-through.
Perform Leader on Duty supervisor responsibilities, drive results, and respond to customer concerns promptly with appropriate resolutions.
Use customer feedback to identify opportunities and implement actions to drive results.
Build customer loyalty through company-sponsored programs, including credit.
Provide consistent, in-the-moment feedback to the store team and raise performance concerns to the Store Manager.
Recognize exceptional performance through positive reinforcement and appreciation.
Support Asset Protection through customer service, safety awareness, and operational controls.

Benefits

Health benefits and mental health benefits.
30% discount on Carter’s brands.
Referral bonuses.
Tuition-free education through the Advance You Program, including earning a GED or bachelor’s degree, or learning English as a second language.
Paid time off and holidays.
Parental leave.
Adoption assistance.
Charitable matching gifts.
Training and development programs and opportunities for professional and personal growth.
Schedules designed to support work-life balance.