Sales Manager (Full Time)

Carters Inc. • Winston-Salem, NC

13d

About The Position

As a Full Time Sales Manager at Carter’s, you will be a welcoming first point of contact for families and help them find products for children at every stage, from preemie through size 14. You will foster an inclusive environment, develop your product and brand expertise, and help your team deliver a consistent customer-focused, omnichannel experience. The role includes Leader on Duty supervisory responsibilities, supporting store performance, customer loyalty, team development, safety, and operational controls. The schedule may include days, nights, weekends, and holidays, with at least two closing shifts per week.

Requirements

• High school diploma or GED.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability may include days, nights, weekends, and holidays as scheduled, including a minimum of two closing shifts per week.

Nice To Haves

• A positive, solutions-oriented mindset.
• A variety of skills and experiences.

Responsibilities

• Become a product and brand expert to help families navigate products from preemie to size 14.
• Greet customers warmly and assist them with product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience while coaching others.
• Lead and execute an assigned business focus area through planning and detailed follow-through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns promptly and appropriately.
• Use customer feedback to identify opportunities and implement actions that drive results.
• Build customer loyalty through company-sponsored programs, including credit.
• Give the store team consistent, in-the-moment feedback and raise performance concerns to the Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support Asset Protection through customer service, safety awareness, and operational controls.

Benefits

• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Advance You education program offering tuition-free GED or bachelor’s degree study, or English as a second language learning.
• Paid time off and holidays.
• Parental leave.
• Adoption assistance.
• Charitable matching gifts.
• Professional and personal development opportunities and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED