Sales Manager - Hilton Phoenix Resort at the Peak

Crescent Careers•Phoenix, AZ

1d•Onsite

About The Position

The Sales Manager will represent the hotel by soliciting, responding to, and negotiating with individuals requiring large and complex group accommodations, with or without meeting space and/or on-site catering. This role involves representing the hotel in significant interactions with customers regarding sales and operational questions, negotiating contracts, and preparing proposals and contracts for prospective clients. The Sales Manager will also develop and quote prices, attend sales meetings, conduct site inspections, and maximize revenue by selling all facets of the hotel. This position requires handling account details, coordinating departmental participation, developing persuasive sales presentations, traveling locally for outside calls, entertaining clients, and representing the hotel at trade shows. The role also includes setting up exhibits, communicating clearly with staff, and performing other assigned duties.

Requirements

Basic hotel product knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city.
Basic knowledge of the hotel structure/layout and how all departments interact.
Basic knowledge of various types of set up styles used in the meeting rooms.
Extensive knowledge of market and related meeting industry.
Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization.
Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system), Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in house CAD program).
Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Knowledge of a hotel structure and how all departments interact.
Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
Ability to move throughout the hotel to conduct site inspections.

Responsibilities

Solicit, respond to, and negotiate with persons requiring large and complex group accommodations.
Represent hotel in significant interactions dealing with customers relative to sales and operational questions, concerns.
Negotiate contracts with customers and commission agreements with third party agencies.
Initiate the preparation of proposals and/or contracts to advise prospective customers of hotel guest rooms, meeting space and/or banquet date, space and rate availability.
Develop and quote prices for same.
Attend weekly sales departmental meeting and other scheduled meetings.
Conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel.
Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
Handle account details so that all pertinent aspects of solicitation and closing are complete and documented.
Coordinate various departments' participation in servicing accounts.
Develop and conduct persuasive verbal sales presentations to prospective clients.
Travel locally to conduct outside calls, promote the hotel and review competition.
Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
Represent hotel at trade shows.
Set up exhibits involving bending, stooping, lifting and reaching overhead.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.