Sales Manager - Hilton Phoenix Resort at the Peak

Horseshoe Bay Resort•Phoenix, AZ

17h•Onsite

About The Position

The Sales Manager will represent the hotel by soliciting, responding to, and negotiating with persons requiring large and complex group accommodations (generally over 50 guest rooms) with or without meeting space and/or on-site catering. This role involves negotiating contracts with customers and commission agreements with third-party agencies. The Sales Manager will prepare proposals and/or contracts, develop and quote prices, and attend weekly sales departmental meetings and other scheduled meetings to support business operations. This position requires conducting site inspections with potential customers, maximizing revenue by selling all facets of the hotel, and handling account details to ensure all pertinent aspects of solicitation and closing are complete and documented. The Sales Manager will also develop and conduct persuasive verbal sales presentations, travel locally to conduct outside calls, promote the hotel, and review competition. Additionally, the role involves preparing information for, meeting with, and entertaining clients, representing the hotel at trade shows, and communicating verbally and in writing to provide clear direction to staff. The Sales Manager must comply with attendance rules, be available to work on a regular basis, and perform any other job-related duties as assigned.

Requirements

Basic hotel product knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city.
Basic knowledge of the hotel structure/layout and how all departments interact.
Basic knowledge of various types of set up styles used in the meeting rooms.
Extensive knowledge of market and related meeting industry.
Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization.
Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system), Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in house CAD program).
Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Willing to “pitch-in” and help co-workers with their job duties and be a team player.
Knowledge of a hotel structure and how all departments interact.
Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
Ability to move throughout the hotel to conduct site inspections.

Responsibilities

Solicit, respond to, and negotiate with persons requiring large and complex group accommodations (generally over 50 guest rooms) with or without meeting space and/or on-site catering.
Negotiate contracts with customers and commission agreements with third-party agencies.
Prepare proposals and/or contracts to advise prospective customers of hotel guest rooms, meeting space, and banquet date, space, and rate availability.
Develop and quote prices for accommodations, meeting space, and catering.
Attend weekly sales departmental meetings and other scheduled meetings.
Conduct site inspections with potential customers, visiting guest rooms, meeting space, and banquet facilities.
Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
Handle account details so that all pertinent aspects of solicitation and closing are complete and documented.
Coordinate various departments' participation in servicing accounts.
Develop and conduct persuasive verbal sales presentations to prospective clients.
Travel locally to conduct outside calls, promote the hotel, and review competition.
Prepare information for, meet with, and entertain clients as deemed appropriate.
Represent hotel at trade shows, which may involve bending, stooping, lifting, and reaching overhead.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.