General Manager, The Resort at Kapalua Bay Maui

Marriott•Lahaina, HI

9h•Onsite

About The Position

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

Nice To Haves

General Manager experience in limited or full-service property.
Ability and willingness to work flexible hours including weekends, holidays and late nights.
Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Responsibilities

Develop business strategies designed to maximize property customer satisfaction, profitability, and market share.
Execute business plans designed to maximize property customer satisfaction, profitability, and market share.
Work closely with Sales and Marketing team to develop revenue generating strategies for property.
Create a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement.
Review business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction.
Verify that all employees are treated fairly, and with respect.
Work with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction.
Build strong rapport with property owners through proactive and on-going communication.
Interact with guests and other customers on a frequent basis to obtain feedback about their experiences on property.
Verify property compliance with legal, safety, operations, labor, and Marriott brand product and service standards.