Sales Manager
Swickard TOL, LLC d/b/a Lexus of Thousand Oaks•Thousand Oaks, CA
•$100,000 - $180,000•Onsite
About The Position
Lexus of Thousand Oaks is seeking a proven Sales Manager or Desk Manager with at least 2 years of experience in variable operations. The ideal candidate will have experience running a sales floor, accurately desking deals, developing consultants through coaching, and building a team with a strong closing ratio and high CSI. This role is for a hospitality-first operation in the Conejo Valley, serving a loyal customer base for the Lexus brand.
Requirements
- 2+ years of Sales Manager or desk manager experience at a franchised dealership.
- Confident at the desk, able to structure deals quickly, accurately, and with the guest relationship intact.
- Coaching-first leadership style.
- Strong CRM discipline, holding the team to consistent follow-up standards.
- Valid driver's license with a clean driving record.
Nice To Haves
- Lexus, Toyota, or luxury brand sales management experience.
- Prior DMS experience (e.g., CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent).
Responsibilities
- Lead the sales floor daily, including desk deals, managing consultant performance, and maintaining the guest experience standard from first contact through delivery.
- Coach and develop the sales consultant team through regular one-on-ones, CRM activity reviews, and skill-building to drive consistent performance.
- Structure deals with accuracy and integrity, presenting options that serve the guest while protecting store gross.
- Monitor and hold the team accountable to key metrics such as closing ratio, units, gross per vehicle, lead response time, and CRM compliance.
- Partner with finance to ensure clean deal handoffs and a seamless guest experience during the purchase process.
- Manage floor coverage, scheduling, and staffing to ensure consistent sales team availability and productive floor operations.
- Recruit, interview, and onboard sales consultants in partnership with the General Manager.
- Handle guest escalations with composure and a solution-first approach.
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Career growth opportunities within a 40+ rooftop organization
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
