Sales Manager

Blue Flamingo Resort Key West•Key West, FL

12d•Onsite

About The Position

The Events Services Manager is responsible for the successful planning, coordination, and execution of group events, meetings, conferences, weddings, and special events at The Keys Collection hotels. Serving as the primary liaison between clients and hotel departments following contract execution, this role ensures a seamless experience from the planning stage through event completion while maximizing guest satisfaction, operational efficiency, and revenue opportunities. The ideal candidate is highly organized, guest-focused, and experienced in hospitality event management, with the ability to coordinate multiple events simultaneously while maintaining exceptional service standards. Come join our Team at the Keys Collection Hotels on the beautiful Island of Key West including our newly renovated Blue Flamingo Resort Hotel.

Requirements

Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field preferred.
Minimum of 2-3 years of conference services, catering, event management, or group sales coordination experience.
Resort or full-service hotel experience preferred.
Experience coordinating meetings, conferences, weddings, and social events.
Experience with Microsoft Office, Delphi, Opera Cloud preferred
Ability to work evenings, weekends and holidays as business levels require
Ability to stand and walk for extended periods during events
Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Strong understanding of hotel operations and banquet services.
Excellent organizational and project management skills.
Exceptional verbal and written communication abilities.
Ability to manage multiple events simultaneously in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to build strong client and team relationships.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which may include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.

Responsibilities

Serve as the primary contact for clients after contracts are finalized by the Sales team.
Conduct planning meetings, site visits, and pre-conference meetings with group organizers.
Develop and distribute detailed Banquet Event Orders (BEOs), group resumes, and event specifications.
Coordinate all aspects of meetings, conferences, weddings, social events, and group activities.
Ensure all client requirements and expectations are clearly communicated and executed.
Respond promptly to client inquiries and requests throughout the planning process.
Act as the liaison between clients and hotel departments, including: Food & Beverage, Banquets, Culinary, Front Office, Housekeeping, and Engineering
Lead weekly and daily event meetings to communicate group requirements.
Monitor event execution to ensure adherence to hotel standards and client expectations.
Conduct event walkthroughs and final reviews with operational teams.
Identify and maximize opportunities for additional revenue through: Catering enhancements, group activities, room upgrades, specialty event offerings
Monitor event budgets and ensure accurate billing.
Review event charges and coordinate with Accounting to ensure timely and accurate invoicing.
Track event profitability and contribute to overall departmental revenue goals.
Deliver exceptional service that reflects The Keys Collection brand.
Proactively address client concerns and resolve issues quickly and professionally.
Ensure all events are executed with attention to detail and a memorable guest experience.
Maintain strong relationships with repeat clients and referral partners.
Maintain accurate event records within the property's sales and catering system.
Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence
Know all meeting room and event space setups and capabilities
Know all sleeping room configurations and types
Manage existing accounts and follow up with client re-solicitations to capture repeat business
Be visible on the floor and assist staff as needed during functions
Plan and execute holiday and special events in conjunction with the Director of Sales & Marketing
Participate in required M.O.D. program as scheduled.

Benefits

Medical insurance
dental insurance
vision insurance
life insurance
short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law