Sales Manager (Calgary Sunridge)

Trail Appliances Ltd.•Calgary, AB

3d•Onsite

About The Position

As a Sales Manager, you will play a key role in driving the success of our sales department. You will lead your team in delivering exceptional customer experiences, implementing innovative sales strategies, and achieving ambitious performance goals. Join us and be part of a company where your leadership and dedication will contribute directly to our mission of creating a welcoming and rewarding shopping experience for every customer.

Requirements

Proven excellence in customer service and strong communication skills.
Demonstrated ability to lead and collaborate effectively in a team environment.
Strong problem-solving skills with a sense of urgency and attention to detail.
Proficiency in using intermediate computer skills and relevant software applications.

Nice To Haves

Previous sales management experience is an asset but not required.

Responsibilities

Ensure a welcoming environment by optimizing customer flow, promptly addressing their needs, and collaborating with Sales Consultants to enhance the shopping experience.
Resolve customer concerns swiftly, oversee Customer Experience Calls (CECs) to gather feedback, and manage short ship situations to maintain satisfaction.
Provide guidance to the sales team, identify opportunities, and implement strategies to maximize profitability while coordinating promotional efforts with the catalog team.
Mentor, train, and develop the sales team through structured programs, one-on-one meetings, and regular performance reviews to foster excellence and continuous growth.
Assign and oversee Floor Whip responsibilities to ensure customer needs are met efficiently, while maintaining an active presence on the sales floor.