Sales Manager

Petland Corporate Stores•Chillicothe, OH

11h

About The Position

Petland’s Sales Manager develops Pet Counselors and helps them carry out Petland’s mission of matching the right pet with the right customer while meeting the needs of both. The manager also ensures that every pet’s basic needs are met. This role directly supervises store associates in sales and sales processes, recruits and trains Pet Counselors, and coaches the team to deliver strong customer sales and service experiences. The Sales Manager works with the General Manager to review sales history and financial results and identify opportunities for continual improvement. Petland describes itself as a pet-loving community for people who want to build or advance a career in a fun and rewarding environment, helping create lasting connections between pets and their new families.

Requirements

Attention to detail.
Time management.
Teamwork.
Customer service.
Motivation.
Professionalism.

Nice To Haves

Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Sales experience.
Point of Sale (POS) experience.

Responsibilities

Develop Pet Counselors and help them embrace Petland’s mission of matching the right pet with the right customer and meeting the needs of both.
Help ensure every pet’s basic needs are met.
Directly supervise store associates regarding sales and sales processes.
Interview, hire, and train Pet Counselors; plan, assign, and review employee performance in related areas of responsibility.
Educate, motivate, and develop Pet Counselors to provide positive customer sales and service experiences during every interaction.
Maintain a strong presence in the store, guide Pet Counselors toward customer interactions, provide regular feedback, and mentor associates on an ongoing basis.
Help Pet Counselors maximize customer counts, average ticket sales, and dollars per hour.
Monitor sales by department and sub-department, as well as ratios between pets and associated supplies.
Help staff maintain positive morale, reinforce Petland culture, establish and maintain positive community relations, and stress the importance of these efforts.
Analyze sales history and financial results with the General Manager to determine a course for continual improvement.