Sales Manager - Holiday Inn Express & Suites New Brunswick, NJ

M&R Hotel Management•East Brunswick, NJ

10d•Onsite

About The Position

The Sales Manager is responsible for the hotel’s sales functions, including soliciting accounts, developing client relationships and business, and up-selling hotel rooms to meet or exceed sales and hotel goals. The role prospects and develops new accounts, follows up on leads from lead sources and the Corporate Office, responds to sales inquiries, qualifies leads, solicits potential clients, conducts site visits, answers questions, determines rates, prepares proposals, negotiates contracts, services accounts, and analyzes lost business. The Sales Manager sells, coordinates, and executes group business and communicates client requirements to hotel departments to support successful delivery. The position works with existing and prospective clients, develops quarterly SMART plans, maintains accurate and current Salesforce records, and collaborates across departments to resolve issues and ensure a positive guest experience. The role also involves local travel for sales calls and site inspections, attending or hosting hotel events, and following the brand’s sustainability guidelines and practices.

Requirements

Effectively attain assigned sales and revenue goals and solicitation call goals.
Be available to work days, nights, holidays, and weekends as client and hotel needs require.
Ideally have 3–5 years of selling experience in group, FIT, and business travel sales.

Nice To Haves

3–5 years of selling experience in Group, FIT, and Business Travel Sales is identified as ideal.

Responsibilities

Attain assigned sales, revenue, and solicitation call goals.
Draft proposals, contracts, letters, and reports in a timely manner.
Sell, coordinate, and execute agreements for group business, communicating the information hotel departments need to fulfill group requirements.
Solicit new and existing accounts through client calls, direct sales calls, sales blitzes, and hotel tours, while maintaining relationships with existing clients.
Provide leadership in guest hospitality, model customer service, and seek guest feedback on product quality and service levels.
Develop and implement quarterly SMART plans.
Maintain accurate, organized, documented, and up-to-date Salesforce records.
Follow up promptly and efficiently on customer needs and inquiries.
Contact in-house customers to promote goodwill and encourage additional business, repeat bookings, and referrals.
Manage account details and document all relevant solicitation and closing activity.
Collaborate with hotel departments to ensure successful execution of booked business and help solve related problems.
Maximize revenue by selling all facets of the hotel to previous, current, and prospective clients.
Negotiate terms and conditions using professional sales techniques to meet customer requirements.
Maintain relationships with key accounts to increase customer satisfaction and account revenue.
Develop and deliver persuasive sales presentations to prospective clients.
Travel locally for outside sales calls, hotel promotion, site inspections, and reviews of competitors’ business.
Research periodicals, the internet, trade journals, and other publications for potential business opportunities.
Prepare information for, meet with, and entertain clients as appropriate to potential business from their accounts.
Attend or host hotel events as required.
Audit or assist with client billing as required.
Follow brand sustainability guidelines and practices.
Perform other duties assigned by management that the employee is capable of performing.