Sales Manager, Solomon Pond Mall

Knitwell Group•Marlborough, MA

1d•$19 - $24•Onsite

About The Position

Talbots is hiring a Sales Manager for its Solomon Pond Mall store in Marlborough, Massachusetts. The Sales Manager helps create a welcoming, customer-focused store culture, builds enduring relationships with customers and associates, and supports sales and hospitality goals. The role includes coaching and developing associates, providing styling advice and meaningful customer service, and balancing sales activities with operational responsibilities. The position is regular, full-time, with open availability for 40 hours per week and a flexible schedule that includes opening and closing shifts, weekends, and holidays. The stated pay range is $19.00–$23.75 per hour.

Requirements

Passion for selling and an ability to generate thoughtful ways to drive new store traffic.
Professionalism, a strong work ethic, integrity, and respect for others.
A customer-centric approach and understanding of how exceptional service contributes to store sales.
Ability to educate, coach, and mentor associates based on their individual strengths.
Organization, strategic thinking, independent decision-making, and ability to work in a fast-paced, changing environment.
Clear communication of business-related information and brand initiatives.
Enthusiasm, friendliness, and ability to work cooperatively in a diverse work environment.
Technological aptitude to navigate, coach, and train others on computer POS, iPad, and handheld systems.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
Ability to work a flexible schedule, including opening and closing shifts, weekends, and holidays.
Open availability for 40 hours per week.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences that build enduring internal and external relationships.
Help customers look and feel their best by providing styling advice based on their specific needs.
Provide meaningful customer service that promotes products and builds brand loyalty.
Achieve sales and hospitality metrics, including clientelling and outreach, appointment setting, and Talbots Classic Awards.
Reinforce consistent selling and service standards through coaching, training, and accountability.
Prioritize daily tasks and responsibilities to meet the needs of customers, the team, and the business.
Balance operational and selling activities through appropriate planning, scheduling, and prioritization.
Maintain knowledge of the business, competitive landscape, fashion trends, and key business drivers to identify sales opportunities and achieve financial goals.
Ensure compliance with company policies and procedures and local, state, and federal employment laws.
Develop and maintain positive working relationships that support a productive work environment.