Sales Manager

Ulta Beauty, Inc.•Bristol, TN

10h

About The Position

The Sales Manager leads a high-performing retail team and is accountable for sales, service, and operational processes across the store, excluding boutiques. The role focuses on achieving sales growth, guest loyalty, and an exceptional guest experience while meeting performance, payroll, and operational goals. The Sales Manager leads Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers; develops associates; and drives the business through performance, people, and process. The position also involves analyzing business and operational reporting, planning and executing in-store events, supporting scheduling and payroll management, and ensuring compliance with company standards and procedures. The manager works collaboratively with store leadership, field leadership, associates, and brand partners to improve business results and maintain an engaging, inclusive store environment.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including inventory monitoring, operational excellence, service culture, and merchandising execution.
Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to respond under pressure, exercise judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink goals.
Identify underperforming metrics and develop strategies to improve profitability, sales growth, and operational excellence.
Use store forecasts and payroll budgets to support scheduling needs and communicate them to the General Manager.
Plan and execute in-store events that support guest experience, collaboration, sales, and payroll goals.
Review and respond to financial and operational reporting, including store visit and audit results.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and vacancies.
Build an engaged team through collaboration, open communication, and effective prioritization.
Create an inclusive environment that encourages associate growth and engagement.
Support associate development through training, feedback, coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training and ensure direct reports do the same.
Build professional relationships with brand partners to support sales and service goals.
Model teamwork and guest-service excellence alongside the leadership team, setting priorities and sharing best practices.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful, friendly guest experience and achieve store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task-management tools to manage schedules, attendance, priorities, and store workload.
Protect company assets and minimize loss by maintaining safety, inventory control, cash management, and loss-prevention standards.
Execute inventory-control processes, including handling known theft, damages, hazardous waste, adjustments, and returns, and complete theft reporting as needed.
Support adoption of company initiatives and technology and ensure store tasks are completed.
Use company programs, tools, and resources to drive store improvements.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.