Sales Manager

Ocean Holidays

11d•Hybrid

About The Position

Ocean Holidays is seeking an experienced Sales Manager to lead day-to-day sales performance and operations. The role combines hands-on people leadership, commercial oversight, operational management, and regular coaching. The Sales Manager will work with the Head of Sales and the wider Sales Management team to deliver commercial objectives and ensure agents have the direction, support, and accountability to succeed. Previous travel sales experience is essential, particularly telephone-based holiday sales and an understanding of the customer journey from enquiry to booking. The role includes taking ownership of individual and team performance against KPIs and commercial targets; monitoring sales, revenue, profit, conversion, and productivity; and using data and judgement to identify opportunities and address underperformance. The Sales Manager will conduct regular one-to-ones, call reviews, and practical coaching, agree development actions, and follow up on their impact. They will also manage workloads and priorities, maintain customer and operational standards, contribute to planning and forecasting, support recruitment and onboarding, and manage probation, absence, and performance reviews in line with company processes. Success is measured by commercial results, sustained improvements in agents’ sales skills and call quality, fair and effective performance management, consistent customer and operational standards, and a positive team culture. The quarterly bonus is linked to agreed performance measures. The role is 40 hours per week. Ocean Holidays’ sales operation is open seven days a week, and some weekend working is required. The role offers significant remote-working flexibility, but attendance at the office is required when requested for business needs, so reasonable flexibility around office attendance is expected.

Requirements

Significant experience selling holidays or travel in a target-driven environment, with a strong understanding of telephone selling and the enquiry-to-booking journey.
Previous experience managing or leading a sales team, with a proven track record of achieving targets and improving team performance.
Proven experience coaching salespeople at different levels and translating coaching into measurable improvements in behaviour and performance.
Ability to identify what is holding an individual back and adapt coaching to their needs.
Strong call-review and feedback skills, including turning observations into practical development actions and following up on improvements.
Confidence using sales, conversion, quality, and commercial data to distinguish individual development needs from wider operational issues and prioritise action.
Ability to set clear expectations, manage underperformance fairly, and hold people accountable while maintaining supportive working relationships.
Commercial focus while maintaining excellent customer outcomes.
Strong communication and organisation skills, with judgement to balance daily sales priorities, customer needs, and longer-term team development.
Ability to work independently when remote while remaining a visible, engaged member of the Sales Management team.
Reasonable flexibility to attend the office when requested for business requirements.
Availability for some weekend working.

Nice To Haves

Experience using Galileo and/or Top Dog.

Responsibilities

Take ownership of individual and team sales performance against agreed KPIs, targets, and commercial objectives.
Monitor sales, revenue, profit, conversion, and productivity, using data to identify trends, opportunities, and actions to improve results.
Work with agents to maximise sales opportunities, improve enquiry-to-booking conversion, and maintain momentum throughout the day.
Support the development and delivery of sales initiatives and incentives.
Deliver regular one-to-ones, call reviews, and practical sales coaching, identifying individual strengths and development needs.
Agree development actions and follow up to assess whether learning is applied and producing measurable improvements.
Adapt coaching to agents with different levels of experience.
Lead the day-to-day sales operation and give the team clear priorities, direction, and support.
Monitor enquiry volumes, workloads, and team capacity, adjusting priorities to protect sales opportunities and customer service.
Keep the team informed and engaged through regular updates and team briefs.
Use performance and customer insight to improve sales processes, systems, and ways of working, collaborating with other departments to resolve issues.
Contribute to sales planning, forecasting, and departmental priorities, and take ownership of agreed projects and responsibilities.
Lead and motivate sales agents, setting clear expectations for performance, behaviours, and personal accountability.
Build working relationships, recognise success, and address underperformance promptly and fairly through support and appropriate informal or formal performance management.
Support recruitment and onboarding, and manage probation, absence, and performance reviews in line with company processes.
Create a positive, collaborative sales culture and role-model Ocean Holidays’ values and leadership behaviours.

Benefits

Quarterly bonus scheme for overachievement against KPIs.
Opportunity to qualify for the annual all-inclusive Elite Club Trip for the top five performers.
Opportunities to take part in familiarisation trips to build destination knowledge.
Paid supplier training days and development opportunities.
Private health care after probation is passed.
Discounted gym membership at Nuffield Fitness & Wellbeing Gyms and Fitness First, plus discounts at Spabreaks.com and Your Golf Travel.
Flexible, remote, or hybrid working to support work-life balance.
Employee Assistance Programme offering confidential information, advice, and support 24 hours a day.
Access to free professional financial advice.
Enhanced family-friendly policies.
Long-service awards.
Eye test costs covered and a contribution towards glasses.
Life insurance.
Additional annual leave days based on length of service.
Christmas saving scheme.
Birthday off every year.
Two ‘Do the Right Thing’ charity days.
Access to the Reward Gateway employee discount platform.
Access to Smart Tech after probation is passed.