Sales Manager/ Hyatt Place Waikiki Beach/ Honolulu, HI

PM New • Honolulu, HI

6d • Onsite

About The Position

The Sales Manager will be at the forefront of the hotel's sales efforts, acting as the face of the hotel in the community. This role involves creating amazing events and meetings for clients and guests, ensuring excellent service from first contact to the signed contract. The ideal candidate is a passionate, entrepreneurial, and self-motivated sales professional who aligns with PM Hotel Group’s purpose of inspiring hospitality greatness and positively impacting people, communities, and the planet. They should also be guided by Hyatt’s purpose of caring for people so they can be their best, and inspired by Hawaiian values such as aloha, laulima, mÄ lama Ê»Ä ina, and kuleana. A collaborative and grounded individual who thrives in a supportive, teamwork-oriented environment is sought.

Requirements

• Bachelor’s degree in Sales & Marketing, Hotel Management, or equivalent experience
• Minimum 3 years of hotel sales experience, including 1–2 years in a management role
• Proficient in Microsoft Office and sales systems (e.g., Delphi, CRM tools, LinkedIn, Zoom, third-party lead platforms)
• Valid driver’s license and ability to travel
• Strong communication skills in English
• Solid understanding of basic financial concepts (budgeting, P&L, percentages)
• Highly organized, detail-oriented, and efficient

Nice To Haves

• Japanese language skills
• Local market experience preferred

Responsibilities

• Drive revenue by meeting or exceeding sales goals and KPIs through proactive prospecting, lead management, and client relationship development.
• Analyze market performance, competitor positioning, and revenue data to inform sales strategies and maximize results.
• Manage the full sales cycle, including responding to inquiries, preparing proposals, negotiating contracts, and ensuring timely follow-up.
• Build and maintain strong client relationships through regular communication, site tours, events, and networking.
• Identify and pursue new business opportunities using multiple lead sources and innovative sales tactics to grow market share and RevPAR.
• Coordinate group bookings by managing rates, room blocks, and event details to optimize revenue.
• Collaborate with Sales and Catering teams to support promotions, contracts, and overall business strategy.
• Maintain accurate records and reporting in sales systems, including activity tracking and booking details.
• Represent the hotel through presentations, trade shows, client visits, and industry events.
• Ensure high levels of guest satisfaction by responding to needs professionally and promptly.
• Follow brand standards, company policies, and safety procedures at all times.
• Contribute to budgeting, marketing plans, and team initiatives as needed.

Benefits

• Leadership Succession & Career Growth Opportunities
• Clear pathways toward Associate Director of Sales, Director of Sales, and Area Director, and other Commercial Strategy leadership roles.
• Access to PM Hotel Group’s leadership development and Hyatt’s global learning network.
• Cross-training opportunities across properties and disciplines to expand commercial expertise.
• Mentorship and career coaching rooted in kuleana (responsibility) and lÅ kahi (unity).
• Opportunities to represent HawaiÊ»i regionally and nationally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level