Operations Manager Hyatt Place Waikiki Beach, Honolulu, HI

PM Hotel Group•Honolulu, HI

15h•Onsite

About The Position

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk and also give leadership to the Housekeeping Team. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area. Providing leadership to our housekeeping manager to ensure we're achieving brand standards.

Requirements

High School diploma (or equivalent)
Three to five years of related experience
Must be a people-person
Must be able to interact with all hotel guests and team members in a polite and positive manner at all times
Must be able to fulfill requests (even challenging ones) in a timely manner
Must be able to work well under pressure
Must be able to accommodate varying schedules including nights, weekends and holidays
Excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.

Responsibilities

Be the face at our front desk and give leadership to the Housekeeping Team.
Create a warm and welcoming environment for guests.
Ensure all guests receive excellent service from check-in to check-out.
Own the front desk area.
Communicate clearly and demonstrate a high level of professionalism.
Provide exceptional customer service and roll with the punches.
Handle cash responsibly and reliably.
Use computers, databases, and property management systems to efficiently handle the technical side of the job.
Interact with all hotel guests and team members in a polite and positive manner at all times.
Fulfill requests (even challenging ones) in a timely manner.
Provide leadership to our housekeeping manager to ensure we're achieving brand standards.