Sales Manager
About The Position
Join the Thirteenth Floor Team. Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams. Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.
Requirements
- 3+ years in sales, guest services, or hospitality management—theme park, attractions, live events, or entertainment experience preferred.
- Proven ability to supervise staff across multiple guest-facing departments.
- Strong leadership and team-building skills with a seasonal/variable workforce.
- Excellent cash-handling and reconciliation skills; POS/ticketing system experience strongly preferred.
- Exceptional organizational and communication skills; composed under pressure.
- Availability to work evenings, weekends, and all scheduled event dates throughout the season.
- Must be 21 years of age or older to oversee alcohol service functions.
Nice To Haves
- theme park, attractions, live events, or entertainment experience preferred
Responsibilities
- Lead and supervise all front-of-house sales and service teams—including box office, ticket scanning, bar and concessions, retail, and group sales—ensuring an exceptional guest experience from entry to exit.
- Oversee daily operations across all sales and guest service touchpoints: box office/will-call, ticket scanning and entry flow, bar and concessions, retail/merchandise, and group sales/VIP fulfillment.
- Supervise, train, and schedule seasonal team leads and frontline staff in a high-volume, fast-paced environment.
- Manage cash handling, POS accuracy, and nightly financial reconciliation across all sales points.
- Monitor sales performance and drive revenue through upselling, guest engagement, and operational efficiency.
- Collaborate with Event and Operations Managers to ensure smooth nightly execution.
- Enforce compliance with alcohol service regulations, health/safety standards, and company policies.
- Lead recruiting, onboarding, and training of seasonal guest services staff.
- Serve as the primary point of contact for guest escalations, resolving issues quickly and professionally.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
