Sales Manager (Full Time)

Carter's•Winston-Salem, NC

13d

About The Position

As a Full Time Sales Manager at Carter’s, you will be a welcoming first point of contact for growing families and help customers find products for children from preemie sizes through size 14. You will develop expertise in Carter’s brands, product styles, features, and benefits, maintain a genuine focus on customers, and help create a positive, safe, and inclusive environment for employees and customers. The role includes leading and coaching the store team, executing an assigned business focus area, serving as Leader on Duty, responding to customer concerns, using customer feedback to identify improvement opportunities, and supporting customer loyalty and asset protection. The position requires availability that may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week.

Requirements

High school diploma or GED.
Effective and professional verbal and written communication skills.
Ability to manage multiple tasks simultaneously.
Proficiency with computers and technology, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Nice To Haves

Positive and solutions-oriented mindset.
A variety of skills and experiences.

Responsibilities

Become a product and brand expert to help families navigate products from preemie sizes through size 14.
Welcome customers and assist them with product styles, features, and benefits.
Maintain a genuine customer focus on the sales floor.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and the omni-channel experience while coaching others to succeed.
Lead and execute an assigned business focus area through planning and detailed follow-through.
Perform Leader on Duty supervisor responsibilities, drive results, and respond to customer concerns promptly with appropriate resolutions.
Use customer feedback to identify opportunities and implement actions to drive results.
Build customer loyalty through company-sponsored programs, including credit.
Provide timely, in-the-moment feedback to the store team and raise performance concerns to the Store Manager.
Recognize exceptional performance through positive reinforcement and appreciation.
Support the store team with asset protection through customer service, safety awareness, and operational controls.

Benefits

Health benefits.
Mental health benefits.
30% discount on Carter’s brands.
Referral bonuses.
Tuition-free GED or bachelor’s degree opportunities, or English-as-a-second-language learning, through the Advance You Program.
Paid time off.
Paid holidays.
Parental leave.
Adoption assistance.
Charitable matching gifts.
Professional and personal development programs.