Sales Manager

Crestview Management, LLC•Chicago, IL

7h•Onsite

About The Position

The Chicago Marriott O’Hare is looking for a Sales Manager to join our team! The Sales Manager will be responsible for managing group room blocks and meeting space for small to mid-sized assigned groups while supporting the team to achieve the overall success of the operations.

Requirements

At least 3 years progressive experience in hotel sales management.
Marriott Hotels systems training such as CI/TY, MARSHA preferred.
Proficient computer software skills, preferably Word, Excel, PPT, Adobe, Google and Outlook
Knowledge of CVENT, Knowland and TravelClick applications a plus
Proven record of achieving goals and objectives
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Nice To Haves

Previous Hotel Sales Manager experience strongly preferred.

Responsibilities

Complete the lead the sales process for assigned groups and effectively guide customers through their event experiences.
Maximize revenue opportunity for assigned customers by creating effective strategies for event revenue growth, including upsell and cross sell opportunities.
Drive results by soliciting and securing business through a proactive, consultative sales approach.
Identify solutions that meet customer goals and objectives, and utilize all available tools to ensure maximum event and revenue capture from assigned customer base.
Thoroughly research and understand customer history and previous experiences.
Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
Coordinate and conduct site visits, attend pre-conference planning meetings, and other planning meetings, as necessary to support the customer event experience.
Effectively collaborate with vendors and other departments to capture and service events.
Cultivate and maintain relationship with key hotel personnel to enhance the overall business relationship with the hotel.
Identifies operational challenges associated with the group and determines how to best work with the team and customer to solve any challenges and/or develop alternative solutions.
Support company initiatives, business strategies and core values.
Strategic thinker, problem solver, multi-tasker, and an excellent communicator, both verbal and written.
Superb time management skills with the ability to prioritize a multitude of projects while staying organized.
Re Solicit feedback from the operations team to identify areas for improvement as needed to enhance the event experience.
Responds in a quick, timely, friendly, professional manner.
Reports to the Director of Sales & Marketing.
Performs other duties as requested by management.