Sales Manager - Row House

Xponential Fitness•Pittsburgh, PA

About The Position

Row House is seeking a Sales Manager to drive sales and service excellence for its fitness studio and build a supportive community for clients. The Sales Manager is responsible for meeting studio sales goals, membership renewal targets, and ancillary service goals through strategic customer outreach, in-studio leads, and member referrals. Working under the Franchise Owner and with support from the Corporate Team, the Sales Manager demonstrates leadership across the business, builds lasting relationships with prospective and current members, and supports member retention and the studio’s communal experience. The role oversees lead generation and conversion, membership and member relations, the Front Desk/Sales Team, financial performance planning, and studio operations. Compensation includes a competitive base and sales commission, with the opportunity to earn performance-based bonuses.

Requirements

At least 2 years of retail/service sales or fitness sales experience.
Confidence generating personal sales and training Sales Representatives in sales.
Ability to manage and drive membership and retail revenue streams.
Fluency in English and excellent communication and interpersonal skills in person, by telephone, and via email.
Ability to excel in a fast-changing, diverse environment.
Ability to recognize areas for improvement and make changes using good judgment.
Affinity for and passion for fitness.
Solid writing and grammar skills.
Strong organization, data management, prioritization, and deadline-management skills.
Professional, punctual, reliable, and neat.
Strong attention to detail and accuracy.
Trustworthiness and ability to handle confidential information.
Ability to work harmoniously with coworkers, clients, and the general public.
Computer proficiency and proficiency with studio software.

Responsibilities

Strategically engage in marketing efforts to generate leads for the studio.
Follow the sales process to convert leads into members.
Acquire new members and convert non-members to memberships.
Build rapport and lasting relationships with members.
Retain existing members and engage them in ways that generate referrals.
Address member concerns promptly with a solutions-focused attitude.
Hire and train Front Desk/Sales Team members.
Manage the Front Desk/Sales schedule.
Supervise the Front Desk/Sales Team’s performance and drive results.
Collaborate with the Studio Owner to set monthly, weekly, and daily targets.
Conduct monthly and quarterly pre-planning to help ensure financial targets are met.
Maintain studio cleanliness and organization.
Ensure studio technology is working and submit trouble tickets when necessary.