Sales Manager
Mario Purchaser LLC•Louisville, KY
•$140,000 - $160,000•Hybrid
About The Position
Tom Drexler Plumbing, Air & Electric has proudly served Louisville homeowners for decades, providing trusted plumbing, heating, cooling, sewer, and electrical services. As part of Master Trades Group, we combine the strength of a growing residential services platform with the reputation and local relationships of a long-standing community brand. We are committed to delivering exceptional customer experiences, developing our employees, and building a high-performance culture focused on growth, accountability, and service excellence.
Requirements
- 5+ years of residential home services sales experience within HVAC, Plumbing, Electrical, Sewer, or related trades
- 2+ years of sales leadership or management experience
- Proven track record achieving revenue and sales goals
- Experience leading Comfort Advisors, Sales Technicians, Sewer Sales Specialists, Project Estimators, or In-Home Sales teams
- Strong understanding of residential replacement sales and financing programs
- Experience managing KPIs and performance metrics
Nice To Haves
- Residential HVAC, plumbing, sewer, excavation, or electrical operations experience
- Sewer replacement and trenchless knowledge preferred
- Experience using ServiceTitan or similar home service platforms
- Bachelor’s degree in Business, Marketing, Management, or related field preferred
- Industry certifications preferred
Responsibilities
- Lead, coach, and develop Comfort Advisors, Sewer Sales Specialists, In-Home Sales Representatives, and sales teams
- Conduct daily huddles, weekly meetings, ride-alongs, and field coaching sessions
- Perform performance reviews and development planning
- Build a positive, high-performance sales culture focused on accountability and growth
- Recruit, develop, and retain top-performing sales talent
- Develop and execute branch sales plans to achieve revenue and gross profit goals
- Drive HVAC replacement, plumbing, sewer, excavation, and electrical sales growth opportunities
- Increase replacement conversion and lead performance
- Improve financing utilization and in-home presentation effectiveness
- Partner with Marketing and Operations to maximize lead quality and conversion rates
- Manage and improve branch KPIs including: Sales close rates, In-home sales conversion, Average ticket, Revenue per lead, Financing penetration, Maintenance-to-replacement conversion, Sewer inspection conversion rates, Excavation revenue performance, Booking percentages, Customer satisfaction and review scores
- Partner cross-functionally with Service, Install, Sewer Operations, Dispatch, Excavation, Marketing, and Branch Leadership
- Improve customer experience and operational efficiency
- Standardize sales processes including: Customer consultation, Needs assessments, Proposal presentations, Financing discussions, Sewer camera reviews, Closing techniques
Benefits
- Medical, Dental & Vision benefits
- 401(k) with company match
- Paid time off and holidays
- Leadership development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
