Sales Manager, (Market or Segment)

Montage Hotels & Resorts•Newport Beach, CA

1d•Onsite

About The Position

Montage International is seeking a passionate and driven Sales Manager for The Elwood Social Club at Newport Beach. This role is crucial in creating and maintaining a vibrant member base through outreach, community involvement, partnerships, and creative programming. The Sales Manager will be responsible for the entire membership lifecycle, from application and processing to onboarding and ongoing account management. This position requires a proactive approach to sales, a deep understanding of the local market and competitors, and the ability to foster strong relationships with both internal and external stakeholders. The role also involves creating and executing member events and activations to enhance the member experience and maintain brand standards.

Requirements

Minimum 2+ years in leadership roles.
Minimum 3+ years of hospitality or private clubs (Front Desk Operations) preferred.
Demonstrates strong leadership skills.
Strong knowledge of culture, trends, entertainment, arts, and overall community presence.
Works in a highly organized manner.
Ability to adhere to strict deadlines.
Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form.
Ability to coordinate and multitask.
Ability to perform other duties as required.
Previous sales and operations experience.
Ability to work independently.
Professional appearance & demeanor.
Strong client/guest service skills.
Ability to portray The Elwood Club and Pendry Newport Beach hotel as the unique asset that it is.
Ability to make verbal and written presentations to both large and small groups.
Knowledge of (high-end) industry publications, general marketing and public relations skills.
An innate understanding and demonstrated ability with high-touch and consistent customer service.
Individuals with diverse educational and training backgrounds.
Experience or an interest in luxury hospitality and/or creative or experiential businesses is encouraged.
Ability to work long hours as business needed/required.
Ability to maintain a flexible schedule.
Able to lift to 35lbs as needed.

Nice To Haves

3+ years of hospitality or private clubs (Front Desk Operations) preferred.

Responsibilities

Create and maintain the member base of The Elwood Social Club through outreach, community involvement, partnerships, and creative programming.
Manage the intake of all Pendry Social Club members from application, processing, and onboarding.
Proactively solicit for new membership to meet/exceed revenue goals.
Prepare and respond to all correspondence with potential members in a timely manner.
Prospect for new members by creating awareness of The Elwood Social Club and attending strategic local events and networking opportunities.
Partner with internal counterparts to effectively manage all business opportunities.
Develop effective sales plans and actions.
Understand the overall market, including competitors’ strengths and weaknesses, economic/industry trends, and supply and demand, and know how to sell against them.
Manage and develop relationships with key internal and external stakeholders.
Maintain brand standards of Pendry Social Club through daily practices and ongoing efforts.
Assist in financial forecasting and budgets related to Pendry Social Club.
Connect members to their community by bringing presence and personality.
Create, host, and execute member moments and activations, including entertainment, surprise and delights, member happy hours, and holiday celebrations.
Manage membership accounts.
Audit/Review occupancy reports.
Generate accurate house reports via database management.
Develop weekly pipeline reports.
Develop relationships within the community to strengthen and expand the customer base for sales opportunities.
Provide excellent customer sales service to grow share of the account.
Execute the brand’s Customer Service Standards and property’s Brand Standards through the sales process.
Work to achieve annual budgetary goals with respect to membership base and revenue.
Achieve monthly and annual quotas.
Manage relationships with potential members and ensure that all information/history in Peoplevine is current and accurate.