Sales Manager - Account Management & Retention

Motorola Solutions•Richardson, TX

2d•$130,000 - $140,000

About The Position

As a leader within our enterprise sales organization, you will help bridge the gap between initial customer acquisition and long-term service excellence. You will directly influence the growth of our SaaS/HaaS model, which connects frontline retail employees through cutting-edge mobile communication and AI-powered voice platforms. You will be responsible for driving account strategies, securing contract renewals, and owning the application up-sell forecast.

Requirements

Proven track record in Sales Management or Senior Account Management, specifically within an enterprise environment.
Strong experience selling to retail enterprise clients is highly preferred.
Demonstrated ability to build business cases based on ROI metrics such as labor efficiency, productivity, and employee engagement.
Experience managing complex SaaS and hardware-as-a-service (HaaS) models.
Exceptional presentation and negotiation skills, with the ability to command a room of C-suite retail executives.
Bachelors Degree with 4+ years of sales experience OR 8+ years of sales experience
Travel will be up to 50% of the time.

Responsibilities

Team Leadership: Manage, mentor, and develop a team of 3 to 4 Account Managers, ensuring they meet retention targets and growth objectives.
Player-Coach Mentality: Willingness to "jump in" and help drive forward account activities, participate in high-stakes client meetings, and assist in navigating complex enterprise environments.
Strategic Account Management: Develop and execute comprehensive account strategies to ensure long-term customer health and operational alignment.
Revenue Ownership: Own the up-sell forecast for advanced applications and oversee the entire contract renewal lifecycle.
Customer Advocacy: Act as the "voice of the customer" internally, collaborating with Product, Engineering, and Customer Success to inform roadmaps based on real-world feedback.