Sales Learning & Development Business Partner

Crescent Electric Supply Company

9d • Hybrid

About The Position

As a Sales Learning & Development Business Partner at Crescent Electric Supply Company, you will facilitate and provide training for new and existing employees in various customer sales roles, primarily Branch Manager, Inside and Counter sales. You will provide on-the-job training, mentorship, and support for new employees in these roles. You will also prioritize creating and deploying enterprise-wide programs to create a standard sales and customer service environment and partners with Sales leadership to address evolving training gaps among branch sales staff.

Requirements

• Strong team player who operates with high levels of integrity, trust and respect for the individual.
• Must take an authentic approach to collaboration leading to a collective success across the broader end-to-end organization.
• Individual must possess comprehensive computer skills (i.e. Microsoft Word, Excel, Outlook products) and product knowledge.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and customer service skills.
• Responsive to customer and business requests.
• Outstanding listening and process diagnosing skillsets and an ability to create ethical and effective solutions in a team environment.
• Strong written and verbal communication skills.
• High energy & enthusiasm to establish new approaches to enhance customer experience.
• Bachelor’s degree in Business, Communication, Education, or other related field; or 4 years of related experience in lieu of Bachelor's degree.
• Valid driver's license.
• Knowledge of workplace safety practices.
• Experience in a distribution order entry role with good product knowledge of the electrical industry.
• Proven experience in Solar Eclipse and/or Salesforce.
• Strong understanding of change management and process improvement practices with the ability to put related principles into action.
• Ability and willingness to travel up to 50% of the time to support branch training needs and various projects.

Nice To Haves

• Previous experience conducting training preferred but not required.
• Proven experience in Workday HCM a plus.
• Experience in training and developing employees, including using content creation tools such as Camtasia, Articulate, or Adobe Captivate.

Responsibilities

• Lead content creation and training program deployment by collaborating with leadership and subject matter experts for Branch Manager, Inside Sales, and Counter Sales roles.
• Create, test, and maintain related training curriculum and content for Workday Learning Management (LMS) system.
• Gain and maintain Eclipse and sales technical skills to serve as a subject matter expert for the field and various learning programs.
• Understand and train on the end-to-end sales processes at Crescent Electric, with a strong focus on creating strong customer service experiences.
• Provide on-the-job training for Branch sales staff, ranging from Branch Manager to Counter to Inside Sales.
• Monitor and track training to ensure employees meet onboarding milestones.
• Work with subject matter experts to ensure training and Crescent Electric Training Guide (CETG) content is accurate and up-to-date.
• Measure effectiveness of delivered programs and work with key stakeholders to drive change and meet organizational goals.
• Strive to ensure training programs are engaging and encourage employee retention.
• Create and innovate materials as needed to drive organizational objectives.

Benefits

• Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
• Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
• Excused Absence time off and Paid Time Off (PTO).
• Company-paid holidays.
• Supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level