Sales Lead (Full Time)

Stores•Patchogue, NY

About The Position

The Sales Lead plays a vital role in achieving business-unit sales goals by planning, coordinating, and managing store operations while providing high-level customer service. The role combines leadership responsibilities with advanced selling skills to enhance customer relationships, meet and exceed annual sales goals, manage inventory shrinkage, and maintain a high quality of work life. The Sales Lead helps customers fulfill boating needs, complete projects, and prepare for time on the water, with each interaction serving as an opportunity to exceed expectations and foster loyalty. The Sales Lead guides and develops Crew Members, leads by example, supports recruiting and training, and manages Omni-Fulfillment operations. The position may serve as Manager on Duty during assigned shifts and may also oversee inventory, pricing, merchandising, supplies, clearance, payroll, and store policies. The role requires a flexible schedule that may include nights, weekends, and holidays. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
Minimum age of 18 years old.
Strong verbal and written communication skills.
Excellent sales and customer service abilities.
Attention to detail and strong organizational skills.
Ability to meet deadlines and manage time effectively.
Strong analytical and problem-solving capabilities.
Effective supervisory and leadership skills.
Ability to prioritize and delegate tasks appropriately.
Proficiency in Microsoft Office Suite or related software.
Ability to stand and walk continuously throughout the retail space.
Ability to wear and communicate through a headset continuously.
Ability to climb, bend, stoop, and twist frequently.
Ability to occasionally operate equipment, including forklifts.
Ability to frequently lift up to 50 pounds to shoulder height unassisted.

Nice To Haves

Two years of related experience preferred.

Responsibilities

Guide and develop Crew Members to support excellent store operations and customer service.
Lead by example by greeting and engaging customers and helping fulfill their boating needs.
Prioritize and plan work to drive results and meet business goals.
Train Crew Members to handle transactions and provide exceptional service.
Recruit, onboard, and train high-performing Crew Members.
Manage Omni-Fulfillment operations.
Assist in implementing store strategies to meet or exceed annual sales and contribution goals.
Work with the team to grow wholesale business and market share through planning and goal setting.
Ensure the store and staff exemplify the brand and service, and follow promotional programs and proper sale-item displays.
Participate in and coach the team on programs and procedures that drive sales.
Maintain a neat, clean, and organized store while complying with safety and Asset Protection standards.
Develop strategies to achieve West Advantage membership and Private Label penetration goals.
Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales.
Provide knowledgeable customer support on boating products and build and maintain customer relationships.
Recommend additional items and services that complement customer needs.
Accurately manage register transactions and handle returns and complaints graciously.
Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists.
Ensure compliance with legal requirements and store policies.
Verify that Asset Protection standards are met.
Protect Crew Members and customers by maintaining a safe and clean store environment.
Maintain professional knowledge through company- and industry-sponsored training.
Work a flexible schedule that may include nights, weekends, and holidays.
Serve as Manager on Duty during assigned shifts.
Perform other job-related responsibilities as assigned.
Ensure accuracy through perpetual counts, cycle counts, product receiving, RTVs, damage handling, and truck put-away, as needed.
Manage pricing, execute price changes, and conduct price audits, as needed.
Plan and execute merchandising resets and maintain Planogram (POG) integrity, as needed.
Manage supply orders in accordance with budget standards, as needed.
Drive clearance execution strategy and sell-through, as needed.
Ensure payroll is processed accurately and on time, as needed.
Maintain operations by coordinating and enforcing operational and personnel policies, as needed.