Sales Lead -Salvation Army San Rafael Store

Salvation Army Careers•San Rafael, CA

About The Position

The Sales Lead supports the Store Manager in daily store operations and helps deliver a well-organized store, strong customer service, and sales and income results that meet budget expectations while managing expenses. The role also creates a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program, in collaboration with program staff, and supports effective Work Therapy Assignments. The Sales Lead may assume responsibility for day-to-day operations, personnel, cash handling, store security, and employee scheduling when the Store Manager and Assistant Manager are absent. The position is part-time, pays $20.11 per hour, and may require transfer or relocation to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, carts, clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and other carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving skills, including identifying and resolving problems, gathering and analyzing information, and developing solutions.
Professional oral communication skills, including speaking clearly and persuasively in challenging situations, seeking clarification, and responding appropriately to questions.
Written communication skills, including writing clearly, editing for spelling and grammar, presenting numerical data accurately, and reading and interpreting written information.
Teamwork skills, including balancing team and individual responsibilities and building positive team spirit, morale, and commitment to established goals and values.

Nice To Haves

Supervisory experience.

Responsibilities

Partner with the Store Manager in daily operations, including opening and closing, point-of-sale operations, inventory management and rotation, ARC merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager is absent; discuss concerns with the District Sales Manager.
Help monitor and analyze key performance indicators to drive sales and profitability in line with budgets and goals.
When both managers are absent, schedule employees to ensure appropriate store and donation-center coverage; coordinate morning and shift-change meetings; coach, train, and develop employees; and process paperwork in accordance with review standards, especially time-and-attendance requirements.
Promote customer and donor satisfaction through excellent service and strategies that improve the customer experience, while maintaining community relations.
Support the Store Manager in helping Back Room Processors and Warehouse Associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
When both managers are absent, protect and secure store currency, inventory, and property, including safe funds, daily cash-deposit logging, bank deposits, merchandise, equipment, and building security.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Help establish and maintain safety measures consistent with ARC policy and government regulations; report safety issues and incidents immediately; and assist with mandatory weekly store meetings and their records.
Complete other written or verbal tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Transfer or relocate to other stores when business needs require.