Part Time Sales Lead - West Town Mall

Store•Knoxville, TN

About The Position

The Sales Lead is a role model Bear Builder who also serves as Floor Leader on Duty during designated shifts. In that capacity, the Sales Lead directs and supports Bear Builders, models Experience First® behaviors, and focuses on achieving store sales goals. When not assigned as Floor Leader on Duty, the Sales Lead performs the Bear Builder role, providing exceptional Guest service and supporting smooth store operations.

Requirements

High school diploma or GED equivalent.
Availability to work 15–25 hours per week.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for the duration of a shift.
Ability to lift more than 25 pounds.
Thrives in an Experience First environment; connects with and inspires others; enjoys interacting with new people; and has a helpful attitude.
Desire to develop, train, and support others’ success.
Exercises good judgment in ambiguous situations and demonstrates initiative and self-direction.
Able to adapt to a dynamic, changing environment and remain calm in challenging circumstances.

Nice To Haves

Build-A-Bear store associate experience.
Associate’s degree or higher in business, management, or a related field.

Responsibilities

As Floor Leader on Duty, provide exceptional Guest service and model behavior that creates memorable experiences.
Guide, support, and direct associates to promote smooth store operations and achieve sales goals.
Model Experience First behaviors.
Provide the management team with feedback about performance and compliance issues for the CWM and AWM to address.
As a Bear Builder, actively engage Guests using Experience First Make Behaviors.
Create a warm, inclusive atmosphere and foster positive Guest interactions.
Uphold operational standards and brand guidelines for a seamless Guest experience.
Demonstrate dependability, engagement, and helpfulness as a team member.
Support store financial goals and compliance with company policies, procedures, and standards.
Demonstrate sound decision-making, judgment, and execution; help create an Experience First culture; achieve assigned goals; execute operational standards consistently; and respond to stakeholder feedback.