Part Time Sales Lead - West Town Mall

Build-A-Bear Workshop•Knoxville, TN

About The Position

The Sales Lead is a role model Bear Builder who takes on additional Floor Leader on Duty responsibilities during designated shifts. In that capacity, the Sales Lead directs and supports associates, models Experience First behaviors, and focuses on achieving store sales goals. When not serving as Floor Leader on Duty, the Sales Lead works as a Bear Builder, providing exceptional Guest service and supporting store operations.

Requirements

High school diploma or GED equivalent.
Availability to work 15–25 hours per week.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for the duration of a shift.
Ability to lift more than 25 pounds.
Behavioral traits for success include thriving in an Experience First environment; connecting with and inspiring others; enjoying interaction with new people; having a helpful attitude; wanting to develop, train, and support others; exercising good judgment in ambiguous situations; showing initiative and self-direction; adapting to a dynamic environment; and remaining calm in challenging circumstances.

Nice To Haves

Build-A-Bear store associate experience.
Associate’s degree or higher in business, management, or a related field.

Responsibilities

As Floor Leader on Duty, model exceptional Guest service and help ensure a memorable experience.
Guide, support, and direct associates to maintain smooth store operations and achieve sales goals.
Model Experience First behaviors.
Provide the management team with feedback about performance and compliance issues for the CWM and AWM to address.
As a Bear Builder, actively engage with Guests and use Experience First Make Behaviors to provide exceptional service.
Create a warm, inclusive atmosphere and help ensure Guests leave satisfied with their experience.
Meet brand standards and guidelines to uphold operational excellence and provide a cohesive Guest experience.
Demonstrate team commitment by being dependable, engaged, and helpful.
Support store financial goals and compliance with company policies, procedures, and standards.
Demonstrate sound decision-making, judgment, and execution; create an Experience First culture; achieve assigned goals; consistently execute operational standards; and respond to stakeholder feedback.