PT Sales Lead - Lee Wrangler

Kontoor Brands, Inc.•Greensboro, NC

2d•$13 - $17•Onsite

About The Position

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders. This role ensures excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards. It involves initiating conversations with customers, building relationships to learn interests and identify products to suggest, and assisting customers in the fitting room. The role recommends products aligned with customer needs and preferences through suggestive selling and encourages purchases. It also builds brand loyalty by promoting the rewards program and achieving weekly loyalty sign-up goals, and requires learning about new products and trends to better engage customers. The Sales Lead consistently achieves personal sales targets and contributes to overall store performance, providing information and advice on product performance, features, and specifications. Additionally, the role maintains visual merchandising standards, ensures the sales floor is clean, organized, and well-stocked, and assists in daily store operations including opening and closing, freight processing, accurately processing transactions, handling cash, and maintaining point-of-sale integrity. It involves following company and store policies, procedures, and operational guidelines, and communicating concerns to store leadership. The role also assigns tasks to team members as directed to support operational needs, reacts quickly to all customer and/or employee injuries, and reports them immediately to the Manager on Duty. It participates in Loss Prevention Audits and understands and complies with company loss prevention policies to minimize store shrink. In the absence of other leadership team members, the Sales Lead acts as Manager on Duty and regularly communicates employee concerns directly to the Store Manager. The role also assists with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures, and addresses customer concerns professionally and in accordance with company guidelines.

Requirements

Must be 18 years of age or older.
Retail or customer-facing experience preferred but not required.
Arrive on time for scheduled shifts and work a flexible schedule to meet the needs of the business.
Minimum availability of 30 hours per week including one weekend day and rotating holidays, additional availability a plus.
Ability to communicate clearly and respectfully with customers and team members.
Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
Stand and move throughout the store during scheduled shifts.
Walking and moving to assist customers, retrieve merchandise and recover the store.
Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
Ability to push/pull full racks of merchandise for restocking the store.
Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
Vision to accurately read labels, assist customers, and tasks that require attention to detail.
Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Nice To Haves

Retail or customer-facing experience

Responsibilities

Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
Initiate conversations with all customers, building a relationship to learn interests and identify products to suggest.
Assist customer in the fitting room.
Recommend product that is aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.
Build brand loyalty by promoting the rewards program and achieves weekly loyalty sign up goals.
Learn about new products and trends to better engage customers.
Consistently achieve personal sales targets and contribute to overall store performance.
Provide information and advice on product performance, features, and specifications.
Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well-stocked.
Assist in daily store operations, including opening and closing, freight processing, accurately process transactions, handle cash, and maintain point-of-sale integrity.
Follow company and store policies, procedures, and operational guidelines; communicate concerns to store leadership.
Assign tasks to team members as directed to support operational needs.
React quickly to all customers and/or employee injuries and report them immediately to the Manager on Duty.
Participate in Loss Prevention Audits, understand and comply with company loss prevention policies to minimize store shrink.
Act as Manager on Duty in the absence of the other members of the leadership team.
Regularly communicate any employee’s concerns directly to the Store Manager.
Assist with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
Address customer concerns professionally and in accordance with company guidelines.