PT Sales Lead - Lee Wrangler

Kontoor Brands, Inc.•Greensboro, NC

2d•$13 - $17•Onsite

About The Position

Kontoor Brands is seeking a PT Sales Lead for their Lee Wrangler store. This role is responsible for ensuring excellence in customer service, maintaining high retail standards, and creating an in-store experience that aligns with company standards. The Sales Lead will initiate customer conversations, build relationships, identify customer needs, and recommend products through suggestive selling. They will also promote the rewards program to build brand loyalty and achieve sign-up goals, stay updated on new products and trends, and consistently achieve personal sales targets while contributing to overall store performance. Additionally, the role involves providing information on product performance, features, and specifications. The Sales Lead will maintain visual merchandising standards, ensure the sales floor is clean, organized, and well-stocked, and assist in daily store operations including opening and closing, processing transactions, handling cash, and maintaining point-of-sale integrity. They will follow company policies and procedures, communicate concerns to leadership, and assign tasks to team members as directed. The role also requires quick response to injuries, reporting them immediately, and participating in Loss Prevention Audits to minimize store shrink. In the absence of other leadership team members, the Sales Lead will act as the Manager on Duty and regularly communicate employee concerns to the Store Manager. They will also assist with onboarding and training new team members on sales behaviors, customer service expectations, and store procedures, and professionally address customer concerns.

Requirements

Must be 18 years of age or older.
Retail or customer-facing experience preferred but not required.
Arrive on time for scheduled shifts and work a flexible schedule to meet the needs of the business.
Minimum availability of 30 hours per week including one weekend day and rotating holidays, additional availability a plus.
Ability to communicate clearly and respectfully with customers and team members.
Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
Stand and move throughout the store during scheduled shifts.
Walking and moving to assist customers, retrieve merchandise and recover the store.
Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
Ability to push/pull full racks of merchandise for restocking the store.
Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
Vision to accurately read labels, assist customers, and tasks that require attention to detail.
Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Responsibilities

Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
Initiate conversations with all customers, building a relationship to learn interests and identify products to suggest.
Assist customer in the fitting room.
Recommends product that is aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.
Builds brand loyalty by promoting the rewards program and achieves weekly loyalty sign up goals.
Learn about new products and trends to better engage customers.
Consistently achieve personal sales targets and contribute to overall store performance.
Provides information and advice on product performance, features, and specifications.
Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well-stocked.
Assist in daily store operations, including opening and closing, freight processing, accurately process transactions, handle cash, and maintain point-of-sale integrity.
Follows company and store policies, procedures, and operational guidelines; communicates concerns to store leadership.
Assigns tasks to team members as directed to support operational needs.
React quickly to all customers and/or employee injuries and report them immediately to the Manager on Duty.
Participates in Loss Prevention Audits, understands and complies with company loss prevention policies to minimize store shrink.
Acts as Manager on Duty in the absence of the other members of the leadership team.
Regularly communicates any employee’s concerns directly to the Store Manager.
Assists with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
Addresses customer concerns professionally and in accordance with company guidelines.