Sales Lead Generator

Jobberman•House, NM

118d

About The Position

The Sales Lead Generator is responsible for delivering exceptional sales performance by identifying and meeting customer needs through selling and cross-selling of the Bank’s consumer lending products. This role involves providing direct hands-on sales support, including quality lead generation and effective follow-up, to convert leads into sales. The position also requires participation in sales campaigns to meet specific targets, maintaining sales performance statistics, and ensuring the accuracy of submitted application forms and customer documents. A key aspect of the role is to comply with general Operational risk and Rigour requirements, including Health & Safety standards, security of premises, KYC, and anti-money laundering regulations. Additionally, the role involves providing excellent customer service in line with Absa values and contributing to the development of the team and personal growth through knowledge sharing and participation in development programs.

Requirements

Degree Graduate
Some previous experience in a Sales and Service - type role
Will be required to work flexibly across a range of processes and activities at a similar level
A good understanding of the Centre’s objectives – service levels, risk, cost control and income contribution, customer service targets
Working knowledge and understanding of relevant legislation e.g. KYC, money laundering, banking code, service standards, health and safety standards, cash management and vault procedures, operational risk and rigour requirements, AML, etc
An understanding of other processing centre operations e.g. cheque book & statement ordering among others (banks internal departments, systems and procedures)
Working understanding of technical systems e.g. ARO Teller etc.
A broad awareness of products and services.
Visual concentration relating to screen-based work
Good communication skills
A high level of drive and determination
Good numeracy skills
Good interpersonal and relationship skills.
Thoroughness
Good personal organization

Responsibilities

Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products.
Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
Participate in sales campaigns to meet specific targets.
Maintain own sales performance statistics for management information usage.
Submit completed application forms of different products in line with Bank policies and requirements and submit to Team Leader for review.
Check correctness of each new account application, loan document, Barclaycard application and all other customer documents.
Comply with general Operational risk & Rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
Provide excellent customer service in line with Absa values.
Share knowledge and experience with other Lead Generators in the team.
Agree annual performance objectives with the Team Leader, including specific sales targets.
Pursue continued improvement in personal development by participating in development programmes and training preferred.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.