Sales Lead/Barista FT @ Marriott Waiohai Beach Club

Event Network•Koloa, HI

121d•$22 - $22

About The Position

The Sales Lead – Food & Beverage (F&B) Locations provides exceptional guest service while supporting daily food, beverage, and retail operations. This entry-level supervisory role assists the Store Director F&B and Assistant Store Director F&B in leading team members, delivering memorable guest experiences, and achieving sales performance goals. The Sales Lead helps maintain operational readiness, coaches team members during shifts, and supports café and marketplace operations. Keyholder duties include opening and closing procedures, higher-level transactions, and accurate cash and safe balancing. The position combines food and beverage service, retail sales, and team leadership in a fast-paced environment focused on hospitality and operational excellence.

Requirements

Strong communication and interpersonal skills.
Ability to lead by example and motivate team members.
Comfort working in a fast-paced food and retail environment.
Reliable and trustworthy, with the ability to handle keyholder responsibilities.
Flexible availability, including mornings, evenings, weekends, and holidays.
Must be at least 21 years old for liquor sales, where applicable.

Nice To Haves

Prior food and beverage, café, or barista experience.
Retail leadership, keyholder, or supervisory experience.
Passion for hospitality, coffee culture, and guest engagement.
Experience using POS systems and operational tools.
Food handler’s certification, where required.

Responsibilities

Lead by example in delivering exceptional guest service and modeling company performance and behavior standards.
Support store leadership in leading the sales and café team and providing optimal guest experiences.
Coach and guide team members in real time during shifts.
Resolve guest service issues in partnership with store leadership.
Build relationships with team members and foster collaboration, learning, and business results.
Assist with daily communication, task delegation, and shift-level accountability.
Support food and beverage service, including beverage preparation and food service.
Ensure compliance with food safety, sanitation, health department, personnel, dress code, and loss prevention standards.
Share product knowledge and coffee expertise and maintain knowledge of the venue, offerings, and programs.
Maintain a clean, organized, safe, and guest-ready environment.
Support store leadership in achieving sales, per-capita, and purchase-with-purchase goals, and meet individual sales and performance expectations.
Encourage suggestive selling and identify opportunities to improve store performance and guest engagement.
Monitor and record daily waste to support cost control and operational efficiency.
Handle cash accurately, complete register transactions, and support inventory accuracy using POS systems and operational tools.
Perform opening and closing procedures, including cash and safe balancing.
Prepare the store through stocking, cleaning, and recovery; support merchandising and visual presentation standards.
Maintain appealing displays for food, beverage, and retail merchandise.
Participate in company initiatives, complete required training, and conduct or support monthly health department readiness checklists.
Respond to communication and operational needs in a timely manner.
Participate in regional and company philanthropic initiatives when applicable.
Pursue personal development and leadership growth.

Benefits

Medical, dental, and vision insurance.
Basic life and AD&D insurance.
Long-term disability insurance.
Voluntary benefits, including voluntary life and AD&D, short-term disability for eligible employees, accident insurance, critical illness insurance, hospital indemnity, and pet insurance.
401(k) retirement plan.
Flexible Spending Accounts (FSA).
Employee Assistance Program (EAP).
Vacation accrual and sick leave.
Nine paid holidays.
25% employee discount at company stores.
Separate discount program for savings on brand-name products, services, travel, entertainment, tickets, and more.