Sales Lead Coordinator
About The Position
The Sales Lead Coordinator (SLC) acts as the liaison between the Sales Department, Call Center, Service & Maintenance Departments and our Customers. The SLC works with the Call Center to confirm and schedule appointments as well as help direct customer concerns to the appropriate department. This person assists Comfort Consultants (sales) with scheduling appointments for proposals and product installations. SLCs are also responsible for working with the warehouse to confirm equipment availability and personnel for scheduled installations. Other key responsibilities are maintaining quality assurance records and communicating sales metrics with the organization.
Requirements
- 3-5 years of Administrative or Customer Care experience
- History of strong work ethic, professional achievement, and company loyalty
- Excellent attention to detail and problem-solving skills
- Ability to provide unparalleled customer satisfaction.
- Thrive working in a fast-paced and goal-driven environment.
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Maintain high levels of honesty, integrity, and compassion at all times
Nice To Haves
- HVAC or mechanical experience - not required - we’ll train the right person!
- Experience with ServiceTitan software experience is a plus.
Responsibilities
- Answer sales calls from the Call Center
- Answer Technician calls from the field
- Convert sales and tech lead opportunities into sales appointments
- Schedule Comfort Consultants for sale opportunities
- Schedule Installs based on Comfort Consultants' instructions
- Schedule After Hours Service Leads
- Prepare Comfort Advisor Sales Plan (CASP Report) Daily Update
- Daily Huddle for management
Benefits
- Medical insurance (company pays 60% for individuals, families, and spouse/domestic partnerships)
- Optional supplemental insurance programs
- Retirement 401K
- Immediate accrual of PTO (Accrues from Day One, 48 hours per year for 0–5 years of service, 96 hours per year after 5 years)
- 8 paid holidays per year
- Sick Pay: 40 hours annually
- Bereavement Leave
- Opportunities for advancement
- Dave Ramsey’s SmartDollar financial wellness program
- Optional vision, dental and supplemental insurance
- Employee relief fund
- Life Insurance
- Incentive contests
- Active in community
- Dream team (office) dedicated to your success
- Complimentary Sam’s Club membership
- ½ Off your monthly gym membership up to $25
- Free Comfort Club maintenance membership
- Christmas Club savings Account
- Industry-leading, company-paid training
- Industry certifications
- Free Comfort Club (maintenance) membership
- Tremendous opportunities for advancement
- Employee events, appreciation days, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
