Sales Lead/Barista (Part-Time) @ Omni Parker House Boston

Event Network•Boston, MA

35d•$19•Onsite

About The Position

The Sales Lead – Food & Beverage supports daily food, beverage, and retail operations while delivering exceptional guest service. This entry-level supervisory role assists the Store Director F&B and Assistant Store Director F&B in leading team members, maintaining operational readiness, coaching staff in real time, and achieving sales performance goals. The role combines food and beverage service, retail sales, and team leadership in a fast-paced hospitality environment. The Sales Lead supports café operations, including beverage preparation and food service, and helps ensure compliance with food safety, sanitation, health department, merchandising, and loss prevention standards. Keyholder duties include opening and closing procedures, higher-level transactions, and accurate cash and safe balancing. The position also supports team development, guest engagement, sales, inventory accuracy, and store presentation.

Requirements

Strong communication and interpersonal skills.
Ability to lead by example and motivate team members.
Comfort working in a fast-paced food and retail environment.
Reliability and trustworthiness, including the ability to handle keyholder responsibilities.
Flexible availability, including mornings, evenings, weekends, and holidays.
Ability to stand, walk, and remain actively engaged throughout shifts.
Ability to lift and move up to 40 pounds.
Ability to occasionally reach, climb, kneel, crouch, or balance, and to bend and lift during opening and closing procedures.

Nice To Haves

Prior food and beverage, café, or barista experience.
Retail leadership, keyholder, or supervisory experience.
Passion for hospitality, coffee culture, and guest engagement.
Experience using POS systems and operational tools.
Food handler’s certification, where required.
At least 21 years of age for liquor sales, where applicable.

Responsibilities

Lead by example in providing exceptional guest service and modeling company standards.
Support store leadership in leading the sales and café team and achieving optimal guest experiences.
Coach and guide team members during shifts, and assist with communication, task delegation, and shift accountability.
Partner with leadership to resolve guest service issues and build strong team relationships.
Support daily café operations, including beverage preparation and food service.
Ensure compliance with food safety, sanitation, and health department standards.
Share product knowledge and coffee expertise, and maintain knowledge of the venue, offerings, and programs.
Maintain a clean, organized, and safe environment for guests and team members.
Support sales, per-capita, and purchase-with-purchase goals; meet individual sales expectations and encourage suggestive selling.
Identify opportunities to improve store performance and guest engagement.
Monitor and record daily waste.
Handle cash accurately, complete register transactions, and support inventory accuracy using POS systems and operational tools.
Perform opening and closing procedures, including cash and safe balancing.
Ensure store readiness through stocking, cleaning, and store recovery.
Support merchandising standards, visual presentation directives, and appealing food, beverage, and retail displays.
Participate in company initiatives and complete required product knowledge, operations, and merchandising training.
Conduct or support monthly health department readiness checklists.
Respond to communication and operational needs in a timely manner.
Comply with loss prevention procedures and company and partner dress code guidelines.
Participate in regional and company philanthropic initiatives when applicable.
Pursue personal development and leadership growth.