Sales/Install Coordinator
About The Position
We're hiring a Sales/Install Coordinator in New Orleans to keep our HVAC, plumbing, electrical, and generator projects moving smoothly from the initial sale through installation and completion across multiple Louisiana parishes. At Keefe's, we pride ourselves on our strong team culture and dedication to customer satisfaction. We invest in ongoing training and development, ensuring you have the tools and support to succeed. Many people come to Keefe's looking for a job—they stay because they find a career with a company that values hard work, teamwork, and commitment to excellence.
Requirements
- Proficiency with Microsoft Office applications required.
- Strong organizational and multitasking skills.
- Excellent verbal, written, and in-person communication skills.
- Customer service mindset with strong attention to detail.
- Self-motivated with a positive attitude and strong follow-through.
Nice To Haves
- Experience coordinating installations or supporting a sales team is preferred.
- ServiceTitan experience is a plus but not required.
Responsibilities
- Coordinate and schedule HVAC, plumbing, electrical, and generator installations with customers and installation teams.
- Follow up with customers to ensure their experience was a positive one.
- Coordinate responses with the sales team & or install team.
- Provide real-time updates to customers to ensure that any issues are being addressed in a timely manner.
- Maintain accurate customer records within our CRM.
- Help ensure projects stay on schedule and customers experience a smooth installation process.
- Support the sales team by preparing installation paperwork and coordinating sold jobs.
- Verify financing approvals, contracts, and required documentation before scheduling.
- Communicate with customers regarding project timelines, scheduling, and expectations.
- Coordinate with warehouse, purchasing, and operations to ensure materials and equipment are available.
- Monitor sold jobs to ensure timely progression from sale to installation.
- Assist with change orders, customer communications, and scheduling adjustments.
- Serve as a liaison between customers, comfort advisors, installers, and office staff to provide an exceptional customer experience.
Benefits
- Keefe's pays 100% of the employee-only HMO health insurance premium
- 401(k) with company match
- Paid training and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
