Sales Group Manager, Inside Sales (Remote - PST, MT, CST ONLY)
The RealReal•Los Angeles, CA
•$85,000 - $94,000•Remote
About The Position
The Sales Manager, Inside Sales (Group Manager, Inside Sales) is a key inside sales management position at The RealReal. As a Group Manager, you will drive an inside sales team focused on acquiring luxury products from our existing consignor base. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future.
Requirements
- Must live in the Pacific, Mountain, or Central time zone ONLY. No exceptions.
- Motivated by a desire to win and excel and grow your business in a competitive sales environment
- Exceptional written and verbal communication skills
- Thrive in a dynamic, fast-paced work environment
- Ability to build rapport, establish trust, provide empathy and build credibility quickly
- Efficiency and strong organizational, time management and communication skills
- Ability to use technological tools with ease G-Suite, Email, SalesForce, CRM
- Excitement about growing a team and leading a diverse group of salespeople to success
- Ability to maintain an upbeat and positive attitude around change
Nice To Haves
- Internal: TRR Leadership Development Program (LDP) Graduate
- Internal: 6 month rolling average 100%+ units
Responsibilities
- Provide coaching, training and performance management to ensure your team meets or exceeds monthly sales targets
- Shadow phone interactions, review written correspondence, and examine sales pipeline to monitor and improve team performance
- Monitor your team’s productivity and motivate individuals to reach daily/weekly/monthly KPIs
- Interview, hire, train and develop employees
- Ensure accurate information is captured in Salesforce, providing quality checks as needed
- Work closely with other sales channels and management teams to drive partnership and alignment
- Identify opportunities for workflow and reporting improvement and articulate execution plans to management team
- Coach team in providing world-class consignor experience through phone, email and text interactions
- Field general Q&A, manage elevated consignor issues directly with consignors and liaise with consignor relations to resolve
Benefits
- Base salary plus uncapped commission
- Monthly sales competitions (i.e. cash | prizes | site credit)
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
