Sales Floor Manager (Marrero, LA)

Goodwill Industries Of Southeastern Louisiana•Marrero, LA

1d•Onsite

About The Position

The Sales Floor Manager supervises sales floor leads and sales associates to generate revenue through the daily processing of donated goods. The role drives the daily workflow of rotating and selling high volumes of donated clothing, furniture, and household goods, and supports the Store Manager in operating a high-volume retail operation in support of Goodwill Industries of Southeastern Louisiana’s mission. The manager leads store employees, supports staffing and employee development, maintains safety and store cleanliness, and oversees merchandise receiving, pricing, and display. The role also handles store opening and closing, cash and end-of-day procedures, sales-floor checks, staff huddles and meetings, and the store’s revenue and expense budgets. The manager performs the duties of store personnel as needed. Working conditions include frequent physical exertion and movement in conditioned indoor temperatures, with occasional exposure to outdoor temperatures and weather conditions and occasional travel within the district. The position requires a flexible schedule at short notice, including nights and weekends, and occasionally long hours.

Requirements

High school diploma or GED and at least 1 year of supervisory experience, or an equivalent combination of education and experience.
Reliable transportation; ability to pass an MVR check and provide proof of a valid driver’s license, liability insurance, vehicle registration, and a current vehicle inspection sticker.
Proficiency with computer skills, including Microsoft Office, Outlook, Word, Excel, Power BI, and other programs.
Ability to read, write, and communicate clearly in English.
Ability to achieve budgeted goals and implement a contingency plan when goals are not met.
Ability to interact professionally and productively with a diverse array of people.
Ability to market Goodwill and explain its mission to the public.
Ability to establish and maintain effective working relationships with store personnel and motivate them to perform well.
Ability to conduct ongoing employee training and development.
Ability to work a flexible schedule at short notice, including nights and weekends, and occasionally long hours.
Ability to perform repetitive hand movements when pulling and hanging merchandise.
Ability to stand, walk, and bend for prolonged periods.
Ability to function in a fast-paced work environment with occasional high-volume periods.
Knowledge of clothing brands and household item values.

Nice To Haves

Leadership, team-building, mentoring, and/or training experience.
Experience leading teams in retail sales or other sales.

Responsibilities

Lead, supervise, and motivate store employees to ensure daily merchandise rotation and flow to the sales floor.
Support store staffing by coaching, training, developing, and leading the store team.
Ensure compliance with safety policies and procedures.
Maintain a clean store with fresh merchandise and excellent customer service to promote a positive public image of Goodwill.
Lead and assist with receiving, pricing, and displaying merchandise.
Open and close the store; balance cash registers and conduct end-of-day procedures; oversee store cash, including the safe, petty cash, deposits, and registers.
Monitor and clean all areas to maintain a clean, hazard-free store.
Perform duties of store personnel as needed, including operating a cash register, weekly pulls, hanging new donations, and cleaning.
Use the cash register to total sales and accept payment, and authorize merchandise voids, returns, exchanges, and credits.
Conduct hourly floor checks to ensure processed merchandise is properly placed on the sales floor.
Conduct daily store walkthroughs and team huddles, as well as regular store meetings.
Manage revenue and expense budgets and work to achieve or exceed budgeted goals.
Assist the Store Manager with corrective coaching, training, and employee development.
Assist with employee scheduling, focusing on adequate coverage for store operations.
Keep the store clean and hazard-free by vacuuming, mopping, dusting, sweeping, and cleaning bathrooms.
Perform other job-related duties as required by management.